Technical Support Specialist

2 weeks ago


Albany, United States D-EDGE Hospitality Solutions Full time

** Job Description**

**ABOUT THE TEAM :**

The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.

The team is the first point of contact for customers technical requests.

**YOUR MISSION :**

* While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases

* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.

* Create / Take ownership of cases in Salesforce proactively

* Investigate & solve customers issues in the shortest possible delay

* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products

* Manage clients complaints concerning the issues with our suite of tools

* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem

**Schedule: Saturday, Sunday, Monday OR Friday, Saturday, Sunday**

**Shift 1 :** 08h00 to 14h00 - (lunch time) - 15h00 - 17h00

**Shift 2 :** 11h00 to 15h00 - (lunch time) - 16h00 - 20h00

** Preferred Experience**

* Customer Service experience is required

* Knowledge in hotels, tourism or online distribution is a real bonus

* You have computer skills, you like it and your entourage see you as a geek

* Being lflexible and proactive and can work independently

* Problem-solving and Teamwork

* Knowledge of D-EDGE solutions is a plus.

* Outstanding communication and phoning skills

* Contract Type: **Part-Time**

* Start Date: **21 November 2021**

* Location: **Barcelona, Spain (08010)**



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