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Customer Service Representative
1 month ago
**Job Title: Customer Service Representative (CSR)**
**Location: Downtown Denver, CO**
**Employment Type: Full-Time, Onsite**
**About Our Client:**
Join a thriving, fast-paced, and high-growth tech start-up located in the heart of downtown Denver
Our client is revolutionizing the tech industry with innovative solutions and a dynamic, high-energy, and collaborative environment
They are looking for passionate and driven individuals to join their team and contribute to their exciting journey.
**Customer Service Representative Job Description:**
As a Customer Service Representative (CSR), you will be the first point of contact for our client's customers, providing top-notch support and resolving inquiries with efficiency and professionalism
You will play a crucial role in ensuring customer satisfaction by understanding the "why" behind issues and working closely with internal departments to find solutions.
**Key Customer Service Representative Responsibilities:**
- Respond promptly and professionally to customer inquiries via various communication channels.
- Investigate and identify the root cause of customer issues and partner with the appropriate internal department to resolve them.
- Monitor and manage customer service metrics, including response time, customer satisfaction, and time to close.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with team members and other departments to improve processes and enhance the customer experience.
- Handle early morning and evening issues as needed, ensuring customers receive timely support.
**Customer Service Representative Skills and Experience:**
- 2+ years of experience in customer service, preferably in a tech or SaaS environment.
- Strong interdepartmental relationship-building skills; must be approachable and patient.
- Excellent written and verbal communication skills, with a professional and empathetic demeanor.
- Familiarity with customer service platforms and tools; experience with SaaS products is a plus.
- High energy and a collaborative mindset, with a drive to excel in a fast-paced environment.
**Why Join Our Client's Team?**
- Opportunity for growth into a Customer Service Representative management position as the company continues to expand.
- Work in a dynamic, innovative, and supportive environment where your contributions are valued.
- Be a part of a company that is shaping the future of technology.
**Schedule:**
100% onsite from 8:30 AM to 5:30 PM, with a willingness to address early morning and evening customer issues.
If you are passionate about customer service, thrive in a high-energy environment, and are eager to grow with a dynamic tech start-up, we encourage you to apply
#ZRCFS #INJUL2024
