Customer Service Representative

6 months ago

Denver, United States Golden Meds Full time

CUSTOMER SERVICE REPRESENTATIVE

Summary/Objective

This role reports to the store's Assistant General Manager (AGM). The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered.

Essential Functions:

  • Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company's service traits.
  • Be a positive influence and cheerleader to all sales floor employees and customers.
  • Respond professionally to phone, emails, and posts from customers.
  • Understand Flowhub and METRC to efficiently answer customer questions.
  • Respond to customer compliments and complaints immediately and always as a professional representative of the Company. Work with management to resolve customer complaints.
  • Protect patient rights by overseeing the employee HIPAA policies and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Ensure compliance with all Corporate policies, local and state standards.
  • Work with management to set sales, customers service improvements, and profit goals and help lead staff to exceed them.
  • Help management maintain payroll budget by monitoring number of employees needed compared to customer flow. Ensure management makes appropriate changes to accommodate, in a timely manner.
  • Organize workflow by controlling employee breaks per state laws, coverage of registers compared to customer flow, and movement of customers. Fill in as Budtender, only when necessary.
  • Monitor any staff conflicts or inadequacies and report to management immediately.
  • Identify areas of improvement in the operation of the store.
  • Ensure proper organization and cleanliness of the store.
  • Maintain all Company merchandising design standards and eye-catching display presentations.
  • Update online menus daily to ensure correct inventory on hand.
  • Audit medical member files
  • Verify EPC (Extended Plant Count) are assigned to our license number.
  • Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy. Train Budtenders excellent customer service skills.
  • Serve as a liaison to the local community by assisting management in planning and attending community events.
  • Must be able to cover as Acting Manager when AGM/GM are not available (see Acting Manager responsibilities).;
  • Assist Budtenders with sales transactions when customer volume is high
  • Sucessfully complete opening and closing duties
  • Other duties as assigned by management.

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our Point of Sales SystemCleaning, preparing, and...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Randstad Full time

    Randstad - Customer Service RepresentativeAs a Customer Service Representative at Randstad, you will be responsible for responding promptly and professionally to incoming telephone calls, chats, and tickets. Your duties will include assisting with order problems, exchanges, edits, and tracking, as well as developing a knowledge of products and services to...

  • Customer Service Representative

    3 months ago

    Denver, United States Mocciaent Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers queries and resolve them as soon as possible. Your...

  • Customer Service Representative

    2 months ago

    Denver, United States Mocciaent Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers queries and resolve them as soon as possible. Your...

  • Customer Service Representative

    1 month ago

    Denver, United States Daikin Full time

    Daikin - 1900 WAZEE STREET SUITE 1533 [Customer Service Representative] As a Customer Service Representative at Daikin, you'll: Receive and respond to calls, emails, or instant messages from customers both internal and external; Enter and update caller/product information into the call tracking database (CRM) and ensure customers inquiries are attended to...

  • Customer Service Representative

    1 month ago

    denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...

  • Customer Service Representative

    1 month ago

    Denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...

  • Customer Service Representative

    1 month ago

    denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference!Are you a problem-solver who enjoys interacting with people?We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.ResponsibilitiesHandle customer...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point of...

  • Customer Service Representative

    1 month ago

    Denver, United States Angela Scribe Full time

    Job Title: Customer Service RepresentativeLocation: Denver, CO Job Type: Full-Time Job Summary: We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Brady Industries Full time

    Job DescriptionAt BradyPLUS, we are committed to delivering exceptional customer service and solutions to our clients. As a Customer Service Representative, you will play a vital role in meeting the unique needs of our customers while ensuring a high level of service and productivity.Key Responsibilities:Provide timely and accurate information to customers...

  • Customer Service Representative

    3 months ago

    Denver, United States American Furniture Warehouse Full time

    Job Description The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup,...

  • Customer Service Representative

    5 months ago

    Denver, United States LoanMax Title Loans Full time

    Job DescriptionAmerican Consumer Financial Services, LLC- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 301 Sheridan Blvd, Lakewood, CO 80226** Incentives: Full-Time...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Mom Jobs List Full time

    We are seeking a dynamic and enthusiastic Customer Service Representative to join our marketing team at Mom Jobs List. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent people skills and strong desire to help others. We offer a dynamic team environment, one-on-one...

  • Customer Service Representative

    1 month ago

    denver, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Denver, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Denver, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...