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Customer Service Representative

2 months ago

Denver, Colorado, United States New York Life Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at New York Life. As a Customer Service Representative, you will be responsible for providing exceptional customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication.

Key Responsibilities

  • Provide day-to-day customer service to agents, clients, and Field Management
  • Support agency management in the on-boarding of new agents
  • Participate in event planning for training sessions, kick-off events, and other meetings
  • Process agent contract and license requirements
  • Support agency management in supervision of agents
  • Coordinate underwriting requirements
  • Assist with workflow of applications for life products, annuities, contract changes, policy billing, and initial and downstream accounting entries
  • Answer incoming calls and greet customers and potential agent candidates

Requirements

  • 2 or more years of customer service and/or administrative experience
  • Excellent written and verbal communication skills
  • Strong computer skills with proficiency in the Microsoft Office Suite
  • Proven ability to multi-task effectively
  • Associates or Bachelors degree preferred, but not required

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.

Shift Information

This is a full-time position, Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM and 5:00 PM during the work week.

Benefits

  • Competitive full-time base salary
  • Overtime eligibility
  • Target bonus
  • Paid Vacation
  • Health Care
  • 401K match
  • Pension Plan
  • Tuition Assistance
  • Flexible Spending Accounts
  • Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting, and claims.