Customer Service Representative

1 month ago


Denver, United States Addison Group Full time
Job Title: Customer Service Representative

Location (city, state): Denver, CO (80207) - parking included

Industry: HVAC

Pay: $20-21/hr

About Our Client: Addison Group's client is seeking an experienced Customer Service Representative to join their team in Denver. This role supports the HVAC service team, handling various customer service tasks and ensuring smooth operations.

Job Description: The Customer Service Representative will be responsible for managing incoming calls and emails, scheduling technicians, and assisting with various service-related tasks. This position requires being on-call once a month, with additional compensation provided for on-call hours.

Key Responsibilities:
  • Handle incoming calls and emails to schedule technicians and keep customers updated.
  • Support Service Managers and technicians with scheduling tasks.
  • Assist technicians in tracking and managing overdue maintenance tasks.
  • Create and process purchase orders.
  • Route calls to appropriate departments as needed.
  • Document and write up service call details.
  • Maintain accurate records of service activities and technician assignments.
  • Monitor and ensure timely completion of scheduled services.
  • Coordinate with inventory and parts departments to ensure necessary resources are available.
  • Perform additional duties as needed.
Qualifications:
  • 1+ years of experience as a Customer Service Representative
  • Ability to be on-call once a month, which involves being available to take calls after hours. On-call compensation is as follows:
    • Monday - Thursday: $250
    • Friday - Monday: $300
Additional Details:
  • Hours: 8-5 M-F

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

  • Denver, United States Service Logic Full time

    ** Tolin Mechanical Systems Co** ** Customer Service Representative** Denver, CO 80239 **Company Overview:** Service Logic is the nations largest independent HVAC service company with over $400 million in annual sales and 1,800 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic...


  • Denver, United States Service Logic Full time

    ** Tolin Mechanical Systems Co** ** Customer Service Representative | Denver** Denver, CO 80239 **Company Overview:** Service Logic is the nations largest independent HVAC service company with over $400 million in annual sales and 1,800 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate...


  • Denver, Colorado, United States Pilot Freight Service Full time

    Job SummaryPilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Denver, CO. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Responsibilities:Assist the management team...


  • Denver, Colorado, United States Internal Revenue Service Taxpayer Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Representative. As a Contact Representative, you will provide exceptional customer service to individuals and businesses, assisting them with a wide range of issues related to tax responsibilities.Key ResponsibilitiesProvide over-the-phone technical...


  • Denver, Colorado, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate communication, and resolving any issues that may arise.**Key...


  • Denver, United States Mocciaent Full time

    We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers queries and resolve them as soon as possible. Your...


  • Denver, Colorado, United States G&S Service Inc Full time

    Customer Sales and Service Specialist RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales and Service Specialist at G&S Service Inc.Key Responsibilities:Process customer sales transactions efficiently and accuratelyEnsure store closing procedures are completed on timeMaintain a clean and organized store...


  • Denver, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionCustomer Service Representative – Weekly PayImmediate Start | On-Site in Denver, COAre you enthusiastic about providing outstanding customer service in a dynamic, face-to-face setting? Our client in Denver, CO, is looking for passionate and dedicated Customer Service Representatives to join their team. If you excel in engaging...


  • Denver, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation (city, state): Denver, CO (80207) - parking includedIndustry: HVACPay: $20-21/hrAbout Our Client: Addison Group’s client is seeking an experienced Customer Service Representative to join their team in Denver. This role supports the HVAC service team, handling various customer...


  • Denver, Colorado, United States Airport Retail Group LLC Full time

    About UsAirport Retail Group LLC is a leading travel retailer in the airport marketplace, providing clients with a portfolio of attractive and successful brands.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...


  • Denver, United States Golden Meds Full time

    CUSTOMER SERVICE REPRESENTATIVE Summary/Objective This role reports to the store's Assistant General Manager (AGM). The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered. Essential Functions: Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a...


  • Denver, Colorado, United States PrideStaff Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, resolving customer concerns and complaints, and conducting follow-up calls when necessary.Key ResponsibilitiesAnswer...


  • Denver, United States Waterton Full time

    ** Customer Service Representative** **Job Category****:** R Office Other **Requisition Number****:** CUSTO01970 Showing 1 location **Job Details** **Description** We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance...


  • Denver, Colorado, United States Jesus Cruz - State Farm Agent Full time

    Job Description**Position Overview**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Jesus Cruz - State Farm Agent, you will be responsible for providing exceptional customer service and promoting our insurance and financial services products.Key...


  • Denver, Colorado, United States Dinjob Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Dinjob. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and complaints, and working closely with our internal teams to ensure seamless communication.Key...


  • Denver, United States Tolin Mechanical Systems Full time

    ** Tolin Mechanical Systems Co** ** Customer Service Representative** Denver, CO 80239 **Company Overview:** Service Logic is the nations largest independent HVAC service company with over $400 million in annual sales and 1,800 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic...


  • Denver, United States American Furniture Warehouse Full time

    Job Description The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup,...


  • Denver, Colorado, United States Delek US Holdings Full time

    Delek US Holdings is looking for qualified individuals to fill the role of Customer Service Representative. In this position, the Customer Service Representative plays a vital role in delivering exceptional service and products, contributing to the overall profitability of the organization. The selected candidate will be responsible for ensuring a safe...


  • Denver, Colorado, United States New York Life Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at New York Life. As a Customer Service Representative, you will be responsible for providing exceptional customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication.Key...


  • Denver, United States Golden Meds Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVE Summary/Objective This role reports to the store’s Assistant General Manager (AGM). The Customer Service Representative (CSR) will be on the floor to ensure the best customer service is delivered. Essential Functions: Provide the highest level of customer service to vendors, customers, and...