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Customer Service Representative

2 months ago

Denver, Colorado, United States Dinjob Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dinjob. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and complaints, and working closely with our internal teams to ensure seamless communication.

Key Responsibilities

  • Support customers with inquiries on financial products and services
  • Identify ways to improve customer experience within established procedures
  • Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
  • Receive direction from customer service supervisor
  • Escalate questions and issues to more experienced representatives
  • Interact with internal and external customers on incoming questions and concerns
  • Handle Wire Transactions, initial wires and cases, and wire issues

Requirements

  • 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
  • Strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment