Membership Sales Manager

2 weeks ago


Baltimore, United States The Y of Central Maryland Full time

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.POSITION SUMMARY:Under the direction of Regional Sales Director and with a dotted line to the Executive Director, the Membership Operations Manager is responsible for providing Cause-Driven management and operations focused around membership operations and general site operations including but not limited to recruitment of new members, member communication, scholarship processing, leadership/support with Social Responsibility activities/events, leadership support with senior member events/activities, special events/activities. The Manager will also lead/supervise site operations, associate development, and general site leadership. Day to day operations include associate supervision, support fiscal control, program development, program area facility management/maintenance, program/services optimization and fulfillment. The Manager is also responsible for hiring, training, supervising, and leading their associate team in superior levels of member service and engagement.ESSENTIAL FUNCTIONS:In coordination with the Regional Sales Director: plan, develop, and execute high standards and engagement in services for members within Association guidelines and Strategic PlanFocus on quality experiences and engagement within programs, services, and activities Recruit, hire, train, lead, and coach talented program associates and volunteers in all areas of responsibilityFoster an environment that is positive and motivating to families, children, and peers.Work within assigned budget in all areas of responsibility Support in the budget process as assignedPromotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to associates. Coordinates with the business office as necessary on financial transactions.Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.Participate in successful annual support campaign and provide leadership to associate giving and engagement Ability to work with diverse population, all ages, genders, and sexual orientationsAttend and actively participate in all meetings as assigned Serves as Leader on Duty as assignedIncorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of ConductCommunicate the Y mission and objectives to the community.Assist in all other areas as assigned.The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.



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