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Bilingual Patient Service Representative
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Job Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:AccountabilityContinuous ImprovementInclusionIntegrityRespectTeamworkTransparencyJob Description:Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.Duties include, but are not limited to:Answer all phone calls.Listen and return all voicemails left in front of office phones.Check-in new and existing patients and let the clinical staff know that the patient has arrived.Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)Check out patients (collect payments, make next appointment)Handle questions and provide information to walk-in patients.(This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)Maintain comm-log up to date with all necessary patient/parent communication information.Review the daily schedule of the clinic for any changes.Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.Review for Bonding approvalsCheck if all bondings are Approved and Active with insurance (the day before & day of the appointment).Understand cancellation policy and reiterate it to patients.Print end of the day reports.Check collected payments against the report and check all credit card transactions.RequirementsHigh school degree or GED equivalent3 years of customer service experience2 years of patient service experienceProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)Excellent problem solving and de-escalation skills.Excellent written and verbal communication skillsBilingual in SpanishWorking Hours/ Location:Monday - Wednesday 8:45am - 5:00pmThursday - Friday 6.45am - 3:00pm2 Saturdays per month7925 Taft St , Merrillville, IN 46410Travel availability to cover Homewood, Orland ParkBilingual - SpanishBenefits (for our full-time employees)Paid Patient Service Representative TrainingTravel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)Medical, Dental, Vision, and Life InsuranceShort-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPaid Time OffIdentity Theft Protection - LifeLockMetLawPet InsuranceFree and discounted Orthodontic TreatmentMonthly Bonuses
