Member Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.
Key Responsibilities- Provide member service by maintaining a clean and organized store environment, reviewing member receipts, and acknowledging members to identify their needs.
- Assist members with purchasing decisions, locate merchandise, and process member purchases.
- Maintain self-checkout areas, resolve member issues, and promote Sam's Club products and services.
- Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential security risks.
- Assist with training new associates on company processes and procedures, teaching new technology and tool functionality, and providing continuous learning and process improvement opportunities.
- Customer Service experience, preferably in a retail environment.
- Ability to work in a fast-paced environment and provide exceptional member service.
- Basic math skills and accuracy with handling cash and operating a cash register.
- Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- High school diploma or equivalent required.
- Competitive hourly wage range: $17.00 to $24.00.
- Performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Sam's Club offers a company-paid education benefit program, Live Better U, which provides full-time and part-time associates with access to high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Member Service Representative
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Customer Service Representative
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Customer Service Representative
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