Member Service Representative

2 months ago


Merrillville, Indiana, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.

Key Responsibilities
  • Provide member service by maintaining a clean and organized store environment, reviewing member receipts, and acknowledging members to identify their needs.
  • Assist members with purchasing decisions, locate merchandise, and process member purchases.
  • Maintain self-checkout areas, resolve member issues, and promote Sam's Club products and services.
  • Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential security risks.
  • Assist with training new associates on company processes and procedures, teaching new technology and tool functionality, and providing continuous learning and process improvement opportunities.
Requirements
  • Customer Service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and provide exceptional member service.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • High school diploma or equivalent required.
Benefits
  • Competitive hourly wage range: $17.00 to $24.00.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Assistance

Sam's Club offers a company-paid education benefit program, Live Better U, which provides full-time and part-time associates with access to high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.



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