Initial Assistance Representative

3 weeks ago

Merrillville, United States Internal Revenue Service Full time

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Wage and Investment Customer Assistance, Relationship and Education - Field Assistance - Area 1 The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands. Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. Controls reporting systems that track taxpayer utilization of IRS products and services. Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers. Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations. Requirements Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Obtain and use a Government-issued charge card for business-related travel. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include: Conducting basic research and applying information as necessary Interacting and communicating (orally and in writing) with customers Performing office duties. OR EDUCATION: You may substitute education for specialized experience as follows: Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. Required Documents The following documents are required and must be provided with your application: Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent). Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position. How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/08/2024. To preview the Application Questionnaire, please click the following link: To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. To complete , you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/08/2024. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. Agency contact information (ERC) Employee Resource Center Email Website Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US Next steps Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures. Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. #J-18808-Ljbffr

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