Customer Service Representative III

2 months ago


Merrillville, Indiana, United States Methodist Hospitals Full time
Job Summary

We are seeking a highly skilled Patient Service Representative III - Customer Service to join our team at Methodist Hospitals. This individual will be responsible for providing exceptional customer service to patients, third-party payors, and physicians, while ensuring accurate and timely processing of patient accounts.

Key Responsibilities
  • Account Management: Ensure accurate and timely processing of patient accounts, including sending out Meditech/EPIC letters series and identifying hospital accounts for accurate payment application.
  • Payment Processing: Process Visa, Mastercard, and Discover payments upon receipt, research and prepare refund requests according to CBO policies and procedures.
  • Customer Communication: Phone patients to obtain insurance and COB information, inform them of financial responsibility, and discuss various payment options.
  • Billing and Coding: Prepare and process billing documents based on current payor/hospital guidelines for all third-party payors, and make necessary adjustments/coding changes on accounts through the system.
  • Correspondence and Follow-up: Respond to all incoming correspondence, insurance, and patient requests within established guidelines, and follow up on outstanding issues.
Qualifications
  • Education: High School Diploma/GED Equivalent Required; Associates Business Administration Preferred; 6 Healthcare/Medical - Business Office Required.
  • Skills and Abilities: Productivity requirement of 8.67 worked accounts per hour must be met; reviews Guarantor with Insurance report to determine if patient has unlisted insurance; updates billing indicator when collection agency changes; tracks and trends types of phone calls in Symposium; accurately and completely notates all telephone conversations on patient accounts; determines self-pay accounts qualifying for Financial Assistance as per policy.
Standards of Behavior

Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

Confidentiality/HIPAA/Corporate Compliance

Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state, and local laws, rules, and regulations governing ethical business practices for healthcare providers.



  • Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Representative III - Customer Service to join our team at Methodist Hospitals. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key ResponsibilitiesRespond to customer inquiries and...


  • Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative III - Customer Service to join our team at Methodist Hospitals. This individual will be responsible for providing exceptional customer service to patients, third-party payors, and physicians, while ensuring accurate and timely processing of patient accounts.Key ResponsibilitiesCustomer...


  • Merrillville, Indiana, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment,...


  • Merrillville, Indiana, United States The Room Place Full time

    Job DescriptionAt The Room Place, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and other communication channels.Key Responsibilities:Respond to customer...


  • Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Mike Anderson Chevrolet of Merrillville. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Meet and greet customers...


  • Merrillville, Indiana, United States TruGreen Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at TruGreen. As a Customer Service Representative, you will be responsible for delivering exceptional customer support and resolving customer inquiries in a professional and timely manner.Key ResponsibilitiesProvide superior customer service through phone, email,...


  • Merrillville, Indiana, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Greet guests as they enter the restaurant and...


  • Merrillville, Indiana, United States Golden Corral Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and friendly Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a...


  • Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

    Customer Service Representative OpportunityWe are seeking a customer-focused individual to join our team as a cashier and customer service representative. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Responsibilities:Provide exceptional customer service to ensure...


  • Merrillville, Indiana, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers...


  • Merrillville, Indiana, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date...


  • Merrillville, Indiana, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist...


  • Merrillville, Indiana, United States Sam's Club Full time

    Job Summary: As a Frontline Member Service Representative at Sam's Club, you will provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout areas. Key...


  • Merrillville, Indiana, United States BCI Acrylic Independent Dealers Full time

    Job OpportunityAt BCI Acrylic Independent Dealers, we are seeking a skilled Customer Service Representative to join our team. This is a part-time position with a competitive weekly salary of $600.About the Role:We are looking for a professional who can effectively communicate with homeowners, set up qualified appointments for free consultations, and input...


  • Merrillville, Indiana, United States Sam's Club Full time

    Job SummaryAs a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service to our members. Your primary goal will be to assist members with purchasing decisions, locate merchandise, and resolve any issues they may have.Key ResponsibilitiesProvide customer service by assisting members with...


  • Merrillville, Indiana, United States Sam's Club Full time

    Key Responsibilities:Provide exceptional customer service by assisting members with purchasing decisions and resolving any issues that may arise.Locate merchandise and promote Sam's products and services to ensure a seamless shopping experience.Assist members with transactions utilizing registers or self-checkout areas.About the Role:As a Frontline Member...


  • Merrillville, Indiana, United States State Farm Insurance Full time

    Job Title: Office RepresentativeAt State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a vital role in providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...


  • Merrillville, Indiana, United States TruGreen Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone and email interactions.Key ResponsibilitiesProvide timely and effective resolution to customer...


  • Merrillville, Indiana, United States Lowe's Full time

    Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Cashier and Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesMonitor and identify customers who need...


  • Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Methodist Hospitals. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.Key ResponsibilitiesRegister patients by obtaining demographics,...