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Healthcare Customer Service Specialist

2 months ago

Merrillville, Indiana, United States Orthodontic Experts LTD Full time

Position: Patient Services Representative

Company: Orthodontic Experts LTD

At Orthodontic Experts LTD, we are dedicated to delivering outstanding orthodontic care and services, with a focus on positively influencing our patients' lives.

We are in search of exceptional candidates for the role of Patient Services Representative. This position is ideal for healthcare professionals who are enthusiastic about assisting others and possess strong organizational skills.

  • Handle all incoming phone inquiries
  • Promptly address and respond to voicemails
  • Facilitate check-in processes for new and returning patients
  • Gather essential patient information
  • Assist walk-in patients with their questions
  • Oversee and manage daily clinic appointments
  • Ensure compliance with cancellation protocols

Qualifications:

  • A minimum of 3 years in customer service
  • At least 2 years of experience in patient services
  • Proficient in Microsoft Office Suite
  • Fluent in Spanish
  • Availability to work 2 Saturdays each month
  • Willingness to travel within assigned regions

Full-time Employee Benefits:

  • Paid training for Patient Services Representatives
  • Travel reimbursement for distances exceeding 15 miles
  • Comprehensive medical, dental, vision, and life insurance plans
  • Short-term disability coverage
  • Employee assistance and healthcare savings programs