Patient Service Representative
2 weeks ago
Description:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Requirements:
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years customer service experience required. Experience in a medical office; specifically urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
by Jobble
-
Patient Service Representative
2 weeks ago
Merrillville, United States UroPartners LLC. Full timeJob Type Full-timeDescriptionGENERAL SUMMARYThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling...
-
Bilingual Patient Service Representative
2 months ago
Merrillville, United States Orthodontic Experts Ltd Full timeDescription About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and...
-
Patient Advocate
1 week ago
Merrillville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Merrillville, IN. The Full Time schedule for this role will be Monday to Friday 8:00am to 4:30pm.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Patient Advocate
1 week ago
Merrillville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Merrillville, IN. The Full Time schedule for this role will be Monday to Friday 8:00am to 4:30pm. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Patient Account Representative III
7 days ago
Merrillville, Indiana, United States Methodist Hospitals Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative III - Customer Service to join our team at Methodist Hospitals. This individual will be responsible for providing exceptional customer service to patients, third-party payors, and physicians, while ensuring accurate and timely processing of patient accounts.Key ResponsibilitiesCustomer...
-
Patient Advocate
4 days ago
Merrillville, Indiana, United States Elevate Patient Financial Solutions Full timeAbout the RoleElevate Patient Financial Solutions is a leading provider of patient financial solutions, dedicated to making a positive impact in the lives of our patients and employees. We take pride in offering a comprehensive benefits package and opportunities for career growth and development.Job SummaryThe purpose of this position is to connect uninsured...
-
Customer Service Representative III
6 days ago
Merrillville, Indiana, United States Methodist Hospitals Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative III - Customer Service to join our team at Methodist Hospitals. This individual will be responsible for providing exceptional customer service to patients, third-party payors, and physicians, while ensuring accurate and timely processing of patient accounts.Key ResponsibilitiesAccount...
-
Customer Service Representative
4 days ago
Merrillville, Indiana, United States Golden Corral Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and friendly Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a...
-
Customer Service Representative
4 days ago
Merrillville, United States U-Haul Full timeLocation: 1650 W 81st Ave, Merrillville, Indiana 46410 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Member Service Representative
2 days ago
Merrillville, Indiana, United States Sam's Club Full timeJob Summary:We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key Responsibilities:Provide member...
-
Member Service Representative
1 week ago
Merrillville, Indiana, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.Key ResponsibilitiesProvide member service...
-
Customer Service Representative
2 days ago
Merrillville, Indiana, United States Golden Corral Full timeJob SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key ResponsibilitiesGuest Service:Greet...
-
Customer Service Representative
4 days ago
Merrillville, Indiana, United States TruGreen Limited Partnership Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone and email interactions.Key Responsibilities:Provide timely and effective resolution to...
-
Customer Service Representative
2 months ago
Merrillville, United States Albanese Candy Full timeDescriptionUNDERSTANDING The Customer Service Representative will ensure excellent service standards, respond quickly and accurately to customer inquiries. Must be able to manage conflict in a professional manner, both verbally (in-person and phone) and written (email). Resolve any concerns or problems that our customers might face with accuracy and...
-
Customer Service Representative
2 weeks ago
Merrillville, United States Albanese Candy Full timeDescriptionUNDERSTANDING The Customer Service Representative will ensure excellent service standards, respond quickly and accurately to customer inquiries. Must be able to manage conflict in a professional manner, both verbally (in-person and phone) and written (email). Resolve any concerns or problems that our customers might face with accuracy and...
-
Customer Service Representative
1 week ago
Merrillville, Indiana, United States Fifth Third Full timeTransform Customer Experiences We're seeking a skilled professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving business growth. Key Responsibilities: Customer Experience: Deepen relationships with customers by actively listening to their...
-
Customer Service Representative
1 week ago
Merrillville, Indiana, United States Fifth Third Full timeTransform Customer Experiences We're seeking a skilled professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving business growth. Key Responsibilities: Customer Experience: Deepen relationships with customers by actively listening to their...
-
Customer Service Banking Representative
1 week ago
Merrillville, Indiana, United States Peoples Bancorp (OH) Full timeExciting Opportunity for a Part-time Banking Associate IPosition OverviewAs a Part-time Banking Associate I, you will deliver prompt, efficient, and courteous service to ensure an Outstanding Customer Experience for all clients and team members. You will recognize customer needs and recommend suitable Bank products and services. It is essential to perform...
-
Healthcare Customer Service Specialist
1 week ago
Merrillville, Indiana, United States Orthodontic Experts LTD Full timePosition: Patient Services RepresentativeCompany: Orthodontic Experts LTDAt Orthodontic Experts LTD, we are dedicated to delivering outstanding orthodontic care and services, with a focus on positively influencing our patients' lives.We are in search of exceptional candidates for the role of Patient Services Representative. This position is ideal for...
-
Customer Service Representative
4 days ago
Merrillville, Indiana, United States TruGreen Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, resolving issues, and providing solutions to meet their needs.Key ResponsibilitiesProvide timely and...