Site Coordinator, Airport, Immigration Services
4 weeks ago
Organization: Jewish Family Service of San Diego
Department: Immigration Services
Position Type: Full-Time (37.5+ hours/week), Non-Exempt
Work Setting: Onsite
Reports To: Assistant Director of Operations
Pay Rate: $30.77 - $33.95/hour
Total Compensation:
In addition to standard pay, compensation for this position includes:
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees' mental wellness
Jewish Family Service provides robust immigration legal services in addition to humanitarian and respite reception services for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS provides case management, travel assistance, nutrition services, medical screenings, and support for migrant families.
The Airport Site Coordinator plays an integral role on the team and supports the Migrant Reception Services by ensuring all aspects of the migrant reception services locations are operating efficiently and effectively while meeting guests' needs. Your primary responsibility is to ensure seamless assistance and coordination for all JFS clients arriving at the San Diego International Airport. This role requires managing the arrival and departure logistics of clients across both Terminal 1 and Terminal 2, providing clear communication and problem-solving solutions for both guests and JFS staff.
The Site Coordinator (SC) maintains close communication with staff across all reception services sites while adapting as the operation shifts. The SC problem solves and directs staff, taking care of the day-to-day operations of the Reception Center services at the San Diego airport. They may need to work at other reception service locations.This position reports directly to the Assistant Director of Operations and works closely with the rest of the reception services leadership team.
Responsibilities:
- Is the primary JFS point of contact at the airport with airport staff and other non-governmental organizations serving migrant populations
- Communicate and coordinate with JFS shelter leadership team and external partners including reception services management, medical providers, contracted staff, meal vendors, and state partners
- Assist JFS guests who do not have immediate travel arrangements by providing necessary support and guidance
- Promptly address and resolve any airport-related inquiries or issues from JFS guests and staff
- Oversee the day-to-day operations of JFS Migrant Reception Services at the San Diego International Airport and/or reception sites (non-congregate and congregate)
- Coordinate between the airport and the Reception Center (RC), non-congregate site, congregate site, and other reception service operations
- Coordinate with shelter leadership for transfer of guests between sites appropriately.
- Coordinate the welcome of Migrant Reception Services guests to the San Diego International Airport, Reception Center and/or non-congregate site; provide orientation, offer meals/snacks, maintain communication about onward travel
- Coordinate large groups of clients with scheduled travel throughout the day
- Ensure smooth transitions between terminals and ground transportation
- Serve as a first point of contact during emergencies at shelter sites and conduct applicable follow-up
- Maintain awareness of, and responsibility within, relevant emergency management procedures
- Monitor shared emails, phone lines, and voicemails and for critical operational communication
- Ensure that services are provided with a trauma-informed perspective
- Utilize the client management software to reconcile, update, generate, and extract reports as necessary
- Advise on client database report format and content changes based on operational need
- Actively participate in shelter leadership meetings
- Report any emergencies or incidents to Directors, Assistant Director-Operations, and Manager(s)
- Communicate challenges and ideas for improvement to supervisor and Managers, collaborating on any changes needed
- Assist in the development and revision of procedures, when operationally necessary.
- Takes ownership for team cohesion
- Mentor, coach, and direct staff in professional development, their responsibilities, and their role as team members
- Approve timecards for direct reports
- Provide operational supervision to staff, including any contracted staff and volunteers.
- Maintain careful records for any cash/card handling, and other relevant financial processes
- Ensure all health and safety protocols are implemented fairly and consistently and followed by guests and staff
- Ensure a safe and clean space; both indoors and outdoors
- Ensure that all sensitive information pertaining to guest/guest's travel is kept confidential and follows HIPPA Protocol
- The Site Coordinator is required to pivot with adjusting operational procedures as needed by internal or external factors
- Monitor and support the quality-of-service delivery
- Other duties as assigned
- At least 1-2 years' previous leadership experience required, including direct supervision of staff
- Bilingual/multi-cultural in another language spoken by guests (Common: Spanish, Haitian Creole, Russian, Dari/Farsi)
- Associates/bachelor's degree in social service program and/or at least 1 year experience in social service field
- Reliable transportation to and from worksites
- Proficiency in Microsoft Suite (Word, Excel, Outlook, etc.)
- Knowledge and experience in case management and job skills training
- Strong leadership skills
- Practiced in supervising and mentoring a team
- Exceptional organizational and analytical skills
- Experience with following and executing program protocols
- Ability to multitask efficiently and effectively
- Experience with advising upon, following, and executing program protocols
- Ability to innovate, solving challenges and developing functional solutions
- Experience in customer service and crisis intervention
- Understanding of foreign-born immigrant populations and the concept of trauma-informed care
- Sensitivity to cultural differences present in the service population
- Strong team player while demonstrating the importance of team building to inspire and lead and committed team
- Support staff through conflict resolution, and/or recognize when needed to step in to help resolve a conflict or when it must be referred to a higher level
- Experience in, and willingness, to perform well under stress
- Comfortability with quick pivots/adjustments in program processes
- Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the work
- Ability to address challenges in the moment and/or in a timely manner
- Emotional availability and agility to have difficult conversations with a collaborative mindset and by applying self-awareness
- Possess self-initiative and demonstrated attention to detail
- Communicate clearly, both verbally and in writing
- Continuously strive for self-improvement
- Commitment to excellence and ability to provide high quality work
- Resilient, optimistic, and open to change
- CPR/First Aid & AED Certification preferred, but not required
- Experience working within client database systems
- Comfort working in an environment where multiple languages are spoken
- Ability to work effectively with senior leaders and collaborate with staff at all levels
- Self-attestation of immunizations against communicable diseases
- Valid CA Driver's License and clean driving record
- Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone
- Extended work with computer
- Close, distance and peripheral vision
- Occasionally climb or balance, stoop, kneel, or crouch
- Concentration and good hearing are required
- Heavy Work - Exerting up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
- Climbing - Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and/or hands and arms
- Balancing - Maintaining body equilibrium to prevent falling and walking and standing
- Stooping - Bending downward and forward by bending spine at the waist
- Kneeling - Bending legs at knee to come to a rest on knee or knees
- Crouching - Bending the body downward and forward by bending leg and spine
- Reaching - Extending hand(s) and arm(s) in any directions
- Standing - Particularly for sustained periods of times
- Walking - Moving about on foot to accomplish tasks, moving from one work site to another
- Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
- Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
- Lifting - Raising Objects from a lower to a higher position or moving objects horizontally from position to position
- Grasping - Applying pressure to an object with the fingers and palm
- Ability to receive detailed information through oral communication
- Repetitive Motion - Substantial movements (motions) of the wrists, hands and/or fingers
- The worker is subject to varied environmental conditions. Work activities occur inside and outside
- The worker could be subject to extreme cold/heat, s for periods of more than one hour
- Consideration should be given to the effect of other environmental conditions, such as wind and humidity
- The worker is subject to noise. There is enough noise to cause the worker to shout in order to be heard above ambient noise level
- The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles, or exposure to chemicals
- The worker will be in an environment with possible communicable illnesses and must be comfortable performing the duties in this type of environment
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.At Jewish Family Service, we believe our employees are the backbone of our Agency.We strive to ensure that each employee is treated with dignity and respect.Our goal is your success.Come work at JFS and be our partner in Moving Forward Together.To learn more about JFS, please visit jfssd.org.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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