Airport Arrival Coordinator

1 week ago


San Francisco, California, United States Metro Shore Services LLC Full time
Job Overview

As an Airport Arrival Coordinator, your primary duty will be to warmly welcome and assist travelers arriving at the airport who have arranged transportation through our services. You will be responsible for navigating both the interior and exterior of airport terminals and loading areas.

Key Responsibilities

  • Participate in briefing sessions to gather essential information, supplies, and connect with team members.
  • Prepare necessary materials to assist travelers efficiently.
  • Welcome guests at the airport and ensure a seamless transfer experience.
  • Confirm guest identities against the manifest and report any inconsistencies.
  • Assist travelers in properly tagging their luggage and guide them through the terminal.
  • Safely escort guests to transportation loading areas.
  • Monitor guests boarding transportation and address any concerns.
  • Manage reports of lost luggage and provide appropriate assistance.
  • Inform guests about the next steps upon reaching their destination.

Qualifications

  • High School Diploma or equivalent, or proof of current enrollment for younger candidates.
  • A minimum of 1 year of experience in customer service with a positive attitude.
  • Ability to perform basic data entry tasks.
  • Strong communication skills and a commitment to maintaining a positive demeanor.
  • Adhere to company policies and procedures.
  • Exhibit good attendance and professional appearance.

Skills and Competencies

  • Exceptional verbal and written communication skills in English.
  • Understanding of the sales process for managing credit card transactions.
  • Dedication to customer satisfaction and teamwork.
  • Attention to detail and effective time management.
  • Flexibility and adaptability to meet client needs.
  • Integrity in all professional interactions.

In accordance with applicable regulations, we will consider applicants with arrest and conviction records.



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