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Customer Success Manager
2 months ago
Dice is the leading career destination for tech experts at every stage of their careers. Our client, V-Soft Consulting Group, Inc, is seeking the following. Apply via Dice today
Customer Success Manager
Primary Location:
Buffalo, New York
V-Soft Consulting is currently hiring for a
Customer Success Manager
for our premier client in
Buffalo, New York .
Knowledge, Skills And Abilities
Demonstrable success in understanding and delivering towards customer needs in large, global, complex organizations.
Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
Ability to analyze complex technical and business problems and develop effective solutions.
Able to manage a variety of senior stakeholder relationships and develop a trusting working relationship with them.
Ability to work in an unstructured and changing environment.
Strong drive to get things done and work in an environment with many moving parts but still find a way forward.
Proven track record of developing and launching successful technology products and services.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
WHAT YOU'LL DO:
Develop and implement customer training and education programs to ensure customers are fully utilizing the CTOs technology products and services.
Develop and maintain customer feedback mechanisms to identify customer pain points and areas for improvement.
Develop and manage customer success metrics, ensuring they align with the bank's overall customer success goals and objectives.
Develop and maintain relationships with customers, providing support and guidance throughout the customer lifecycle.
Monitor customer usage and adoption of technology products, identifying areas for improvement and opportunities for growth.
Collaborate with cross-functional teams, including product management, IT, operations, marketing, and customer service, to ensure seamless customer experience and support.
Support the execution of a customer success strategy for the CTOs technology products and services.
Interested? Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call.
Customer Success Manager
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