Client Success Specialist

2 weeks ago


Buffalo, New York, United States Epicor Inc Full time

Client Success Specialist

The Client Success Specialist plays a pivotal role in establishing and nurturing strategic account partnerships and relationship initiatives aimed at generating sales opportunities, particularly with our Kyklo solution. This role involves developing and overseeing alliances and opportunity pipelines while ensuring customer retention, growth, and satisfaction.

Key Responsibilities:

  • Facilitate customer onboarding through direct visits and virtual sessions.
  • Enhance customer engagement with their end-users to advance their digital transformation journey.
  • Forge business relationships with Epicor partners to identify third-party software integrators that assist customers in integrating Kyklo into their ERP systems.
  • Participate in trade shows alongside Epicor partners to generate leads and create new sales avenues.
  • Collaborate cross-functionally with Product Development and Product Marketing to create resources that help Epicor partners introduce Epicor products effectively.
  • Provide timely support for internal projects involving Epicor products to ensure successful solution delivery.

Qualifications:

  • Exceptional written and verbal communication abilities.
  • Capability to provide constructive feedback to Kyklo leadership regarding customer status and insights.
  • Experience in B2B environments, particularly with distributors, ERP systems, software project implementation, or change management.
  • Proactive in taking local initiatives to expedite customer progression, employing innovative thinking and cultural sensitivity to inspire action.
  • Adept at building and nurturing relationships within the customer organization, demonstrating strong problem-solving skills.
  • Ability to establish strategic goals and metrics tailored to each customer.
  • Strong negotiation skills for contract discussions and overall customer management.
  • Demonstrated self-motivation and resilience.

Preferred Attributes:

  • Proven track record of successfully deploying projects while integrating both internal and external stakeholders.
  • Technical proficiency with the KYKLO SOM Platform, capable of articulating technical features in relation to business processes and their benefits.
  • Familiarity with B2B customer support/management, particularly in software or ERP contexts.
  • A bachelor's degree is preferred.

About Epicor:

At Epicor, we believe that success is a collective effort. Every team member plays a vital role, and the partnerships we cultivate across our organization are essential to our customers' success and our growth. We pride ourselves on fostering a collaborative environment where diverse talents come together to innovate and learn from one another. Our commitment to continuous improvement drives us to challenge ourselves and support each other in achieving our goals.

Whatever your career path may be, we are dedicated to helping you find the right direction through training, mentorship, and ongoing support. At Epicor, your success is intertwined with ours, and we are proud to be the essential partners for the world's most vital businesses—the hardworking companies that create, move, and sell the products that meet global needs.



  • Buffalo, New York, United States Dice Full time

    Overview:Dice is the premier career destination for technology professionals at every stage of their careers. Our client, V-Soft Consulting Group, Inc., is currently seeking a qualified individual for the role of Customer Success Manager.Location: Buffalo, New YorkKey Responsibilities:Design and execute customer training and educational initiatives to...


  • Buffalo, New York, United States Epicor Inc Full time

    Client Success StrategistThe Client Success Strategist plays a pivotal role in identifying and nurturing key account partnerships and relationship initiatives aimed at generating sales opportunities, particularly with our Kyklo product. This position is responsible for cultivating and managing alliances and opportunity pipelines while ensuring customer...


  • Buffalo, New York, United States American Coradius Full time

    Job OverviewPosition: Client Account Specialist - ONSITE, NO WEEKENDSThis is a full-time, in-office position with a focus on customer engagement.About American Coradius International LLC (ACI)Since 1989, ACI has been a reputable provider of comprehensive financial services, dedicated to enhancing the financial well-being of our clients. We are currently...


  • Buffalo, New York, United States American Coradius Full time

    Job OverviewPosition: Client Account Specialist - ONSITE, NO WEEKENDSThis is a full-time, in-office role.About American Coradius International LLC (ACI)Since 1989, ACI has been a reputable financial services provider in the WNY area, dedicated to fostering a supportive work environment. We are seeking motivated and proactive Client Account Specialists to...


  • Buffalo, New York, United States Canonical - Jobs Full time

    Position OverviewBecome a part of our dynamic team as a Senior Customer Success Manager focusing on enterprise clients at a premier technology organization.Our firm is leading the charge in the global transition to open-source solutions, delivering cutting-edge offerings to clients around the globe. We seek a committed Customer Success Manager to assist our...


  • Buffalo, New York, United States CRST The Transportation Solution, Inc. Full time

    OverviewCRST The Transportation Solution, Inc. is committed to fulfilling promises and fostering success, enabling everyone to thrive.Our Home Solutions - Installs division specializes in the delivery and installation of products requiring skilled labor or licensed technicians. With a significant increase in demand for these services, we collaborate with...


  • Buffalo, New York, United States Allergan Full time

    Company OverviewAllergan is dedicated to pioneering and delivering transformative medical solutions that tackle significant health challenges today while preparing for future medical needs. Our commitment extends across several vital therapeutic domains, including immunology, oncology, neuroscience, and eye care, along with our diverse offerings in the...


  • Buffalo, New York, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to challenge the status quo and transform the financial services industry together.As a Client Relationship Specialist (CRS), you will have the chance to bring your...


  • Buffalo, New York, United States Richelieu Hardware Full time

    Company OverviewRichelieu is a leading distributor and manufacturer in North America, specializing in unique hardware and complementary products for various environments including kitchens, baths, storage, closets, home offices, and commercial spaces. Our diverse clientele encompasses cabinetmakers, furniture and kitchen manufacturers, residential and...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    We are looking for a friendly and approachable client support specialist to join our team at Prizm Document & Technology Solutions. This role offers a fulfilling career path where you will engage with diverse individuals, resolve challenging issues, and enhance the overall customer experience. We encourage candidates who are eager for career advancement,...


  • Buffalo, New York, United States Canonical - Jobs Full time

    Position OverviewWe invite you to become a part of our team as a Senior Customer Success Manager focused on Enterprise Clients at a premier technology organization.Our firm is leading the charge in the global transition to open-source solutions, delivering cutting-edge services to a diverse clientele. We seek a committed Customer Success Manager to assist...


  • Buffalo, New York, United States AppleOne Full time

    Job OverviewThis Client Relations Specialist role offers a dynamic opportunity to engage with customers while ensuring their satisfaction and addressing their inquiries effectively.Key Features of this Position:Monday to Friday Hybrid Work EnvironmentCompetitive Compensation of $22.00 per hourEducational Requirement: Bachelor’s Degree in Supply Chain,...


  • Buffalo, New York, United States Univera Healthcare Full time

    Client Support Specialist Job Overview Thank you for considering a position with our Client Support team. We value each application and review them in the order they are received. If you are selected for further evaluation, you will participate in a Video Assessment. Position Summary: As a Client Support Specialist, you will manage a variety of customer...


  • Buffalo, New York, United States ACV Auctions Full time

    About the Role:We are seeking a highly skilled and experienced Strategic Account Executive to join our team at ACV Auctions. As a key member of our sales team, you will be responsible for managing and growing our largest customer base, building strong relationships with our clients, and driving business growth through strategic account management.Key...


  • Buffalo, New York, United States Kaleida Health Full time

    Position OverviewThe Client Support Specialist plays a crucial role in ensuring effective communication and service delivery. This position involves:Telephone Management: Responding to incoming calls and directing them to the appropriate departments.Information Gathering: Collecting essential patient and insurance details for new referrals.Insurance...


  • Buffalo, New York, United States Chambers and Associates of CT Full time

    Dynamic Customer Support Role at Chambers and Associates of CTAre you seeking a fulfilling position with a company that prioritizes its workforce and provides competitive compensation? Chambers and Associates of CT, a respected firm in the service industry, is on the lookout for enthusiastic individuals to enhance their team.Represent a leading organization...


  • Buffalo, New York, United States Murtech Staffing and Solutions Full time

    Job OverviewPosition: Client Relations Specialist – On-SiteEligibility: US CitizenLocation: Buffalo, NYKey Qualifications: Exceptional communication skills are essential, both verbally and in writing.Responsibilities:Proficient in phone and computer operations.Familiarity with Microsoft Office applications, including Word, Excel, and PowerPoint is...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    We are looking for a friendly and engaging customer support specialist to join our team at Prizm Document & Technology Solutions. In this role, you will have the opportunity to connect with diverse individuals, solve complex issues, and enhance the overall customer experience. We encourage candidates who are eager for career advancement, thrive in a...


  • Buffalo, New York, United States Blackpoint Cyber Full time

    Company OverviewAt Blackpoint Cyber, we are dedicated to creating and facilitating the most reliable and efficient digital platforms for the acquisition and sale of pre-owned vehicles, ensuring transparency and providing comprehensive data that was previously unattainable. Our success is driven by a blend of exceptional talent and cutting-edge technology...


  • Buffalo, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a dedicated Client Support Specialist to enhance our dynamic team. This role focuses on delivering both in-person and telephonic enrollment and outreach assistance to Medicaid beneficiaries.This position primarily operates within a designated office environment, with potential opportunities for remote work based on...