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Customer Service Manager

1 month ago

Buffalo, United States Sodexo Full time
Job Description

Unit Description:

Put your innovative technical solutions to work to drive strong business results in Custodial Management.  Sodexo is now hiring our Custodial Customer Service Manager to join Sodexo at the University at Buffalo in, NY. This position is a day shift, primarily M-F, some weekend and holidays. This position is vital to the running of the Custodial Department answering calls and dispatching custodial service solutions on campus. Our successful candidate will be able to remain composed when our customers are dealing with challenges.  This position is on call 24-7, answering occasional calls, typically daytime on the weekends on rotation. The team is cohesive and everyone gets along well and are devoted to get the job done with excellent customer service for our students, faculty and staff.

 

Reporting directly to the General Manager your responsibilities will include:  

  • Liaison with University staff, faculty, students and provides customer service for the department crossing all three campuses. Assigns WO’s relating all customer requests and follows up to completion.
  • Maintains Maximo for client WO’s and event costing, finishes and completes WO’s within the system
  • Maintains, corrects, and completes Kronos for all 285 custodial staff
  • Maintains, processes and completes all PO’s for supplies through distributor through to UB Finance
  • Functions as key contact and administrator for Custodial Shop Blue, new statewide purchasing system
  • Processes all internal and external mail throughout the department to staff and management.
  • Maintains, orders, and distributes all office supplies to 24 management personnel.
  • Liaison and first contact with Senior Leaders including Facilities Operations Administrations, FPMO’s, VP’s, Procurement, Deans, Professors
  • Troubleshoots problems and concerns forwarded by UB Leadership, delegates responsibility to managers follows up and monitors progression. Responds to requesting parties when complete.
  • Key Contact for all customer service-related issues for clients, delegates to appropriate personnel and follows up to completion.
  • Handles all customer service requests, creates WO’s in Maximo to ensure managers are issued with time limits on completion, monitors progress and closes WO’s
  • Handles all SDX calls to BSC, payroll, finance, fleet, HR and call center.
  • Aids in Safety Initiatives works with Safety Manager to ensure compliance with Audit information. Is backup for all Safety Programs to include external audits.
  • Plans and organizes meeting and books conference rooms.
  • Part of regular client committee meetings, Social, Safety, administrative.
  • Provides analysis WOR’s and performs eVision functions, UFS and transmissions for all SDX financials.
  • Manages UFS for the account, submits and transmits finances weekly, verifies and completes.
  • Oversee all mandated SDX programs and ensures compliance from all management personnel.
  • Checks and verifies all management Kronos, ensures accruals are used appropriately.
  • Assists with SDX Budget preparation and aids in controlling costs, i.e., labor, equipment, supplies and materials.
  • Manages all requests to the BSC and follows through to ensure that all financial queries are corrected timely and within financial periods.
  • District Safety Coordinator duties.
  • District Diversity and Inclusion Champion

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.  Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

 

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Campus, Energy and Resources, Government and Agencies, Healthcare and Senior Living locations across the United States.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Make an Immediate Impact.
Sodexo is the North American leader for Quality of Life Services. More than 150,000 Sodexo employees work to improve the quality of daily life for our 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.