Client Success Specialist
2 weeks ago
Dice is the premier career destination for technology professionals at every stage of their careers. Our client, V-Soft Consulting Group, Inc., is currently seeking a qualified individual for the role of Customer Success Manager.
Location:
Buffalo, New York
Key Responsibilities:
- Design and execute customer training and educational initiatives to maximize the utilization of technology products and services.
- Establish and maintain customer feedback systems to identify challenges and areas for enhancement.
- Develop and oversee customer success metrics, ensuring alignment with overarching business objectives.
- Foster and maintain strong relationships with clients, providing ongoing support throughout their journey.
- Monitor customer engagement and adoption of technology solutions, pinpointing opportunities for improvement and growth.
- Collaborate with cross-functional teams, including product management, IT, operations, marketing, and customer service, to ensure a seamless customer experience.
- Support the implementation of a comprehensive customer success strategy for technology offerings.
Qualifications:
- Proven success in understanding and addressing customer needs within large, complex organizations.
- Exceptional communication and interpersonal skills, capable of conveying technical concepts to non-technical audiences.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Experience in managing senior stakeholder relationships and building trust.
- Adept at navigating unstructured and dynamic environments.
- Demonstrated ability to drive results and manage multiple priorities effectively.
About V-Soft Consulting:
Recognized among the top 100 fastest-growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY, with strategic locations across the globe. The company is known for its agility and innovation in technology services, holding several awards and distinctions while maintaining a diverse range of partnerships across various technology stacks.
As a valued consultant with V-Soft, you will have access to comprehensive benefits, including medical, dental, and vision coverage, a 401(k) plan, competitive compensation, and more. V-Soft Consulting is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.
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