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Enterprise Client Success Lead

2 months ago

Buffalo, New York, United States Canonical - Jobs Full time
Position Overview

Become a part of our dynamic team as a Senior Customer Success Manager focusing on enterprise clients at a premier technology organization.

Our firm is leading the charge in the global transition to open-source solutions, delivering cutting-edge offerings to clients around the globe. We seek a committed Customer Success Manager to assist our clients in navigating our extensive product offerings, ensuring their satisfaction and overall success.

Remote Work Location: This position is designed for remote work within the Americas region.

Key Responsibilities

  • Facilitate the onboarding process for new clients and guide them through our comprehensive suite of products and services.
  • Work collaboratively with internal teams to craft and implement engagement strategies that align with client goals.
  • Oversee a portfolio of clients, identifying opportunities for business growth and enhancement.
  • Act as a client advocate within the organization to enhance product offerings and internal processes.
  • Assist clients with support requests and digital marketing initiatives.

Qualifications

  • A minimum of 5 years of experience in IT-related projects.
  • Exceptional presentation and communication abilities.
  • Proven experience in developing and refining internal processes.
  • Capacity to collaborate effectively across various departments.
  • Familiarity with agile methodologies.

Preferred Skills

  • Experience with Salesforce, Jira, or similar CRM tools is advantageous.
  • Proficiency in Spanish and Portuguese is highly regarded.

What We Provide

  • A flexible work environment with opportunities for in-person team collaborations.
  • Budget for learning and professional development.
  • Annual reviews of compensation and recognition programs.
  • Employee assistance programs and travel opportunities.

About Our Organization

We are a remote-first organization that values diversity and inclusivity in the workplace. Join us in driving the future of digital business and making a significant impact in the technology sector.

Commitment to Diversity and Inclusion

We are dedicated to fostering a workplace where all individuals feel welcomed and valued, regardless of their background or identity. Your unique insights and experiences will contribute to the development of superior products and a more enriching work environment.