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Customer Success Partner | KYKLO

3 months ago

Buffalo, United States Epicor Inc Full time

Customer Success Partner

The Customer Success Partner identifies and develops key account alliances and relationship programs designed to produce sales opportunities, specifically with our Kyklo product. Develops and manages alliance/partnerships and opportunity pipelines and ensures the retention, growth and customer satisfaction of customer accounts.

What you will be doing:

  • On-board customers through in-person visitation and webinar sessions
  • Assist customer engagement with their end-user base to further digital journey
  • Develops business relationships with Epicor partners to identify 3rd party software integrators to assist customer in the integration of Kyklo into their ERP system
  • Attends tradeshows from/with Epicor partners to generate leads and/or create new sales opportunities
  • Works cross functionally with Product Development and Product Marketing to develop resources for Epicor partners to help them introduce Epicor products
  • Provide timely support to account's internal projects involving Epicor products to ensure successful delivery of the solution

What you will likely bring:

  • Strong written and verbal communication skills
  • Ability to provide strong feedback to Kyklo leadership where customers are and why they are at that level
  • A background in B2B dealing with distributors, ERP systems, software project implementation, or change management
  • Ability to take local initiatives to accelerate, when necessary, the progression of a customer. Using outside of the box thinking and cultural awareness to motivate.
  • Be able to build and develop relationships throughout the customers organization. Strong problem solving skills
  • Be able to develop strategic goals and metrics for each customer
  • Good negotiation skills for contract discussions and overall management of the customer
  • An extremely strong background inself-motivationand an ability to not be discouraged

What could set you apart:

  • Proven ability to deploy a project while mixingbothinternal and external people. Converting people to partners.
  • A willingness and ability to have technicalsavvinessof the KYKLO SOM Platform. Articulate technical features into business processes whilemastering therelated business benefits.
  • Knowledge of B2B customer support/Management, experience in software or ERP
  • Bachelor's degree preferred

The Sales Team

As a part of the Sales organization at Epicor, your job will to be connect with customers as we expand our business. Building long-term relationships with key stakeholders is vital on this team. We strive to be the industry leader in Enterprise Resource Planning (ERP) by leveraging industry knowledge and making the most of your resources. You'll want the energy, drive and determination to make sure Epicor gives the best possible experience to both potential and existing clients. This passion will contribute to not only the success of your career, but to the company as a whole. If you're looking for a global, innovative company with strong roots and exciting growth, it's time to talk to Epicor.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.