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Business Development Manager
2 months ago
About the job Business Development Manager
Job Description:
Directly responsible for growing sales and market share of expendables, accountable to achieve sales targets for expendables:
- Manage & support local distributor in growing sales
- Provide technical support to customers with support from central technical teams in Europe.
- Support expendable installation at customer site if/when required.
- In permanent contact with the various internal departments, ensure timely and qualitative processing and delivery of expendable quotes and orders.
- Main point of contact for emergency repairs or planned maintenance operations.
- Manage relationship with local installation partners. Provide information and training on our range of solutions.
- Coordinate with technical experts to recommend best solutions for customer repairs.
- Follow-up and coordinate supply of material for repair projects from our local inventory.
- Provide onsite customer support for product installation. Collaborate with installation companies & partners during installation of Care products.
- Represent company in our customer plants - follow-up on performance of our solutions (furnace refractories, expendables, monitoring installations...)
- Present all range of solutions as required. Identify cross-selling opportunities and generate leads for sales team. Strong collaboration with sales managers.
- Generate & follow-up on quotes for opportunities identified during visits (expendables, repairs, services).
- Support with 3D scans and other service interventions at customer plants.
- Support sales managers in Care and expendable promotion to their customers.
- This role must have technical expertise in the glass industry, industrial ceramics, materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
- The position must also possess the ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements.
- This candidate must also be a dedicated, self-starter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
- Willingness to travel >75% of the time for customer site visits primarily in North America.
- This role must have technical expertise in the glass industry, industrial ceramics, materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
- Ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements.
- This candidate must also be a dedicated, self-starter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
- Willingness to travel >75% of the time for customer site visits primarily in North America.