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Hotel Front Desk Lead/Coordinator

2 months ago

Florence, United States Tru by Hilton Florence Full time
Description

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today

Responsibilities

•Hold responsibility for the front desk budget and order any necessary office supplies
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Lead operations at the front desk and make sure guests have an exceptional stay
•Generate occupancy reports and compile financial information for the general manager

Qualifications

•Weekend availability is required
•This position is primarily second shift
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Hospitality experience of at least 1 year is required for this role
•Experience with MS office and bookkeeping skills desired
•Showcase exceptional multitasking, communication, and management skills
•Applicants must have a high school diploma or GED