Front Desk Associate
1 day ago
Job Description
">We are seeking a skilled Hotel Guest Service Agent to join our team at Belterra Casino Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
">Key Responsibilities:
">- ">
- Provide exceptional guest service, responding promptly to guest inquiries and resolving issues in a professional and courteous manner.">
- Process guest arrivals and departures, handling check-in, check-out, and room assignments efficiently and accurately.">
- Manage guest accounts, handling billing, payments, and other account-related tasks.">
- Maintain accurate records, reporting, and documentation as required.">
- Assist with luggage storage, scooter and wheelchair rentals, and other guest services as needed.">
- Collaborate with colleagues to ensure seamless operation of the front desk and overall hotel experience.">
Requirements:
">- ">
- A high school diploma or equivalent is required; some college or relevant work experience is preferred.">
- Excellent communication and interpersonal skills, with ability to work effectively with guests, colleagues, and management.">
- Ability to multitask, prioritize tasks, and maintain accuracy in a fast-paced environment.">
- Familiarity with computer systems and software, including property management systems and Microsoft Office applications.">
- Availability to work varying shifts, including weekends, holidays, and overtime as needed.">
Estimated Salary
">The estimated salary for this position is $35,000 - $45,000 per year, based on industry standards and location.
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