Front Desk Hotel Representative

5 days ago


Florence, Colorado, United States LaQuinta Inn & Suites Florence Cincinnati Airport Full time
Job Overview

We are seeking a highly skilled Hotel Front Desk Receptionist to join our team at LaQuinta Inn & Suites Florence Cincinnati Airport. This role involves providing exceptional customer service, managing room bookings, and handling guest inquiries.

About the Role
  • This is a full-time opportunity with an estimated $13 - $14 hourly wage
  • The ideal candidate will have excellent communication skills and a passion for delivering outstanding customer experiences
  • You will be responsible for welcoming guests, checking them in and out, and ensuring their stay is comfortable and enjoyable
Responsibilities
  1. Manage room bookings, both in-person and over the phone
  2. Answer guest inquiries about room availability, rates, and amenities
  3. Field customer complaints and resolve issues efficiently
  4. Work closely with housekeeping staff to ensure rooms are ready for new guests
  5. Maintain accurate records of hotel guest accounts
Qualifications
  • 1+ year of experience in the hotel industry or related field
  • Excellent time management, organizational, and customer service skills
  • Familiarity with Microsoft Office and reservation management systems
  • Able to work effectively under pressure and handle stressful situations


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