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Front Desk Supervisor

2 months ago

California, United States Pacific Palms Resort Full time

Supervise Front Desk Operations for a busy & successful Resort.

This position pays between $21.00 - $23.00/hour.Front Desk is the heart of the establishment and serves as the foundation of each guest's stay. Responsibilities

To understand and be able to follow through on the correct and appropriate check in and check out of guests and provide services to these guests in a courteous and professional manner.

To provide assistance & services for guests in order to ensure guest satisfaction.

Ensure through constant interactions with the Reservation and Conference Coordination that all group bookings are handled & processed efficiently.

Supervise the activity of all employees in the department on a daily basis.

Ensure that the staff consistently provides all our guests with exceptional guest service at all times. Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Provides solutions in a prompt manner when dealing with guests problems while working with housekeeping and other departments. Complete guest check in and check out while demonstrating thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Complete night audit training to ensure there is consistent coverage. Qualifications

Minimum 1 year Hotel Front Desk experience.

Opera experience and understanding mandatory.

Must be capable of maintaining professional customer service attitude at all times.

Any shift, including weekends and holidays required. Strong communication and problem resolution skills Strong attention to detail and ability to meet deadlines Commitment to delivering excellent customer service We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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