Front Desk Associate

7 days ago

California, United States Planet Fitness Full time
Job SummaryThe Customer Service Representative will play a vital role in maintaining a positive and welcoming environment at Planet Fitness. This individual will be responsible for providing exceptional customer service to members and guests, ensuring a seamless and enjoyable experience.Key Responsibilities
  1. Greet and bid farewell to all members and guests, creating a warm and inviting atmosphere.
  2. Monitor club access, ensuring that members and non-members have a secure and convenient experience.
  3. Respond to member inquiries and resolve any issues or concerns in a timely and professional manner.
  4. Develop a thorough understanding of the Judgement Free Zone philosophy and effectively communicate its benefits to members and non-members.
  5. Handle phone calls and messages, providing accurate and helpful information to members and guests.
  6. Conduct club tours, showcasing the facilities and services offered by Planet Fitness.
  7. Perform daily cleaning tasks, maintaining a clean and organized environment.
  8. Process membership sales, agreements, and database entries, ensuring accurate and efficient transactions.
  9. Operate the Point of Sale system, collecting balances and managing accounts.
  10. Maintain the customer service front desk, ensuring a tidy and well-organized workspace.
  11. Assist with club housekeeping, restocking paper products and maintaining a clean and hygienic environment.
  12. Participate in daily procedures, including beginning and end-of-day tasks.
  13. Provide guidance and support to newer employees, fostering a positive and collaborative team environment.
Requirements
  1. Excellent communication and phone skills.
  2. Ability to work accurately and efficiently with numbers.
  3. Strong attention to detail and ability to follow directions.
  4. Capacity to work independently and as part of a team.
  5. Positive and upbeat attitude.
  6. Ability to occasionally lift up to 50 pounds.

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