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Front Desk Coordinator

2 months ago

Redding California, United States Bethel Church of Redding Full time
About Us

Bethel Church of Redding is a dynamic and growing community that serves the inner-healing and deliverance needs of its members and clients. We are committed to providing a safe and supportive environment for individuals to receive spiritual guidance and counseling.

The Role

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to clients, staff, and leadership. Your primary duties will include:

Key Responsibilities
  • Welcoming and instructing clients as they arrive at the office
  • Maintaining a tidy and presentable reception area
  • Providing support to clients, team, and leadership via phone, email, and in-person
  • Maintaining office security and controlling access via the reception desk
  • Assisting clients through the new client process, including sending paperwork, updating online accounts, and following up with clients
  • Assisting with billing issues and processing payments
  • Reviewing paperwork and discerning which team member to match with the client
  • Scheduling appointments
  • Providing kind and compassionate support to clients, including listening to their situations and offering resources and guidance
Requirements
  • Maintaining a high degree of excellence
  • Detail-oriented and organized
  • Personable, patient, and compassionate personality; professional attitude and appearance
  • Strong written and verbal communication skills, as well as strong listening skills
  • Ability to work with technology in a fast-paced environment
  • Self-motivated and able to work independently as well as in a team
  • Flexibility as schedules and systems change and/or grow
  • Proven work experience as a Receptionist, front office representative, or similar role
  • Proficiency in Macintosh computers, Google Drive, Sheets, and Docs
  • Hands-on experience with office equipment, such as printers, computers, and copy machines
  • Ability to be resourceful and proactive when issues arise
  • Organizational and stress management skills
  • Multitasking, administrative, and time-management skills, with the ability to prioritize tasks
  • Positive, solution-focused, customer service attitude
  • High school degree; additional certification in office management or administration is a plus
Benefits

We offer a competitive benefits package, including:

  • Voluntary Dental and Vision Coverage
  • Paid Sick Leave (24 hrs. annually), Jury Duty & Bereavement Leave
  • Free Staff Lunch (twice a month)
  • 20% Discount on Most Items in the Bethel Bookstore
  • Free premium Season Pass Access
  • Opportunity to Attend Select Conferences
  • 403(b) Retirement Fund Matching
Language

This position requires proficiency in English (en-US).