Sales Coordinator

3 months ago

Tempe, United States Pinnacle Live Full time
Description

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Sales Coordinator will be responsible for assisting in the sales of Audio Visual equipment and services at a specific hotel or venue to capture the maximum amount of AV business and revenue. This position will also be responsible for all data entry and office related tasks.

Essential Functions:

  • Collect and enter data into our billing system
  • Identify and contact new clients, develop leads, and respond to inquiries through email/phone
  • Produce proposals for events at the hotel; meet and greet clients
  • Attend hotel meetings and relay information to management / operations teams
  • Organize files, calls, and other documents for easy access and understandability
  • Develop relationships with clients, hotel sales, catering mangers, and hotel operations teams
  • Attend hotel meetings and relay information to management/operations teams
  • Follow up with all clients through thank you letters and post event service evaluations

Education & Experience:

  • High School Graduate or equivalent
  • One to Two (1-2) years' experience with audio visual and/or hospitality industry preferred
  • One (1) year prior customer service experience, preferably in a hospitality environment
  • General computer proficiency and willingness to learn new platforms

Required Skills & Knowledge:

  • High degree of demonstrated customer service, sales, and hospitality skills. Proven experience in developing positive customer relationships and focusing at all times to increase customer satisfaction.
  • Familiarity with capabilities of audio visual equipment, set-up and general operations.
  • Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations.
  • Exhibits excellent communication skills, both oral and written: is clear, concise, sincere and persuasive.
  • Possesses excellent organizational skills and the ability to manage multiple tasks in a high-volume, sometimes stressful team environment.
  • High degree of ownership and self-initiation skills as well as a positive professional demeanor.
  • Flexibility to accommodate a changing work schedule (night, weekends, early mornings) as needed to meet clients.
  • Ability to set an example for professional grooming and presentation standards as required by hotel partner/specific worksite

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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