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Wellness Client Manager

2 months ago

Eden Prairie, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Wellness Client Manager is a service and relationship-oriented individual who coordinates service, delivery, and operations for clients as it relates to overall wellness strategy, client delivery, internal product subject matter expert and general support. They will support the identification and strategic development of digital health initiatives and services. The Wellness Client Manager partner closely with resources across the organization and interfacing directly with clients/potential clients. The team serves as the subject matter expert for Optum's digital member engagement platform and will work with a cross-functional teams in developing strategies and business cases, structuring partnerships, and driving strategic initiatives to grow digital health capabilities.Will advise and consult with the Client Executive (CE) on the renewal and strategic retention planning, growth and increased profitability of existing business and the client relationship management of assigned Rally accounts. Will direct strategic, customer specific digital wellbeing initiatives, which deliver 'value added' services through the execution of client specific business plans.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities: Partners with Client Executive and key business stakeholders to establish and execute on a strategic client plan that addresses client's digital wellbeing business needs (current and emerging), supports growth, provides measurable value, and increases client engagement/loyalty Act as an escalation and coordination point to ensure that any client concerns, issues, and questions are appropriately addressed and resolved Act as a client advocate in communicating client needs and coordinating internal meetings focused on developing responsive solutions to those needs Aligns value story with the client strategy. Consistently represents value of Optum solutions to various levels within the client, including executives, decision makers and key influencers Align with internal shared service partners to ensure we are delivering quality and contracted solutions Act as the primary liaison between the key client contacts and Optum business units/leaders Partner with the client to develop reward strategies that encourage engagement, while ensuring compliance with all regulations related to wellness incentives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of client-facing experience in a fast-paced environment Experience in Healthcare, particularly wellness solutions for Employer/Payer / Provider settings Experience in guiding clients with reward and incentive design Solid expertise driving improvement across a combination of technology, operations, and people challenges Proven solid ability to influence and help close new prospective clients Proven solid problem-solving and analytical skills; advanced technical proficiencies; solid presentation and communication writing skills Demonstrated solid consulting skillset: hypothesis-led problem solving, framing, and communicating complex ideas, thinking strategically Proven entrepreneurial, curious, creative, and with a track record for thinking innovatively Preferred Qualifications: Solid expertise in the IT solution stack, data and analytics platforms and tools, cloud solutions and technologies, and end-to-end process automation Consumer loyalty/employee engagement expertise Proven clear track record of using technology to innovate, including leading application of digital improvement technologies Additional Job Information: Optum Experience Preferred etc *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.