Customer Account Specialist
5 days ago
The Customer Account Specialist is a forward-facing role to the Customer. This role requires strong relationships with customers and other Tegra Medical functions. The Customer Account Specialist focuses on the individual needs and requirements of their customer portfolio supplying them with timely information to help them better manage their business. The Specialist performs and coordinates activities by entering, managing, storing, retrieving, integrating, and communicating information for distribution to the customer - The CAS will be the primary contact for all actions that require a liaison between manufacturing, quality, engineering, and customers. The CAS will also work alongside the sales team to coordinate day to day activities between supply chain, manufacturing, quality, and customers.
Role and Responsibilities
- Relate with customers to understand what their specific needs are, so as to enable the company to meet those needs
- Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction
- Execute pricing strategies
- Receive and enter purchase orders according to predetermined criteria. Provide expected shipment dates to customers.
- Work within Customer portals for PO acquisition and order confirmations
- Process changes as requested by the customer or that occur during the manufacturing process as required.
- Take lead in resolving customer issues engaging Sales Managers as needed
- Troubleshoot and work to resolve issues with all internal functions.
- Enter Customer Complaints into system: facilitate the needs between customer and Tegra Medical when necessary.
- Receive and review requests for quotations on existing or new products - Entering into RFQ system or forwarding to appropriate individuals (Applications Engineering Team, GTC Program Managers, QWT Team) and follow-up as needed to close out.
- Work with supply chain to have orders scheduled in alignment with customer request dates and current manufacturing lead times
- Monitor customer open orders and contact as needed for new Purchase Orders aligning with current lead times.
- Create job/order folder collating necessary copies of prints and/or specs
- Responsible for generating updated quotes for customer products
- Enter new customers into system and field calls from customers looking for technical guidance
- Contact customer with problems/questions that occur during manufacturing and negotiate possible solutions
- Assist all Customer Care team for coverage, call center inquiries, order entry and job launch processes as required
- Support AP department with follow up inquiries on overdue invoices
- Switchboard coverage as needed
- Additional duties and responsibilities as required
- A minimum of three (3) years related experience in a customer service setting that includes order entry and return processing.
- Excellent telephone etiquette, verbal communication skills, accurate typing skills, along with a high command of the English language is mandatory.
- Must be able to manage multiple priorities, have strong decision-making capabilities and the capacity to handle confidential information.
- Must be able to thrive in an extremely fast-paced environment, have a strong sense of urgency and a demonstrated passion for the customer.
- Strong service-oriented attitude, professionalism in communications, poise, tact and diplomacy is necessary.
- Knowledge of Microsoft office (word, excel, outlook) and order entry systems is required. Limited supervision (must be highly autonomous; shown
-
Customer Account Specialist
1 month ago
Franklin, United States Planet Professional Full timeDirect hire/Permanent Salary Range: $55-65k Industry- Manufacturing & distribution of electrical/automation devices, privately owned, about 250 employees Hours- 8-5 or 8:30-5:30 Location- Hybrid. M/W/F onsite in Franklin, MA (just off 495) Must haves: -3+ years of customer service, account management, inside sales or order entry experience in a corporate...
-
Customer Account Specialist
2 months ago
Franklin, United States Planet Professional Full timeDirect hire/PermanentSalary Range: $55-65kIndustry- Manufacturing & distribution of electrical/automation devices, privately owned, about 250 employeesHours- 8-5 or 8:30-5:30Location- Hybrid. M/W/F onsite in Franklin, MA (just off 495)Must haves:-3+ years of customer service, account management, inside sales or order entry experience in a corporate...
-
Customer Account Specialist
2 months ago
Franklin, United States Planet Professional Full timeDirect hire/PermanentSalary Range: $55-65kIndustry- Manufacturing & distribution of electrical/automation devices, privately owned, about 250 employeesHours- 8-5 or 8:30-5:30Location- Hybrid. M/W/F onsite in Franklin, MA (just off 495)Must haves:-3+ years of customer service, account management, inside sales or order entry experience in a corporate...
-
Accounts Receivable Specialist
2 weeks ago
Franklin, United States ObjectiveHealth Full timeOur clinical research company is looking to hire a qualified candidate for the full-time position of Accounts Receivable Specialist. The Accounts Receivable Specialist will be responsible for managing the company’s accounts receivable processes, ensuring timely and accurate invoicing, payment processing, and collections. This role requires strong attention...
-
Accounts Receivable Specialist
6 days ago
Franklin, Tennessee, United States ObjectiveHealth Full timeJob SummaryObjectiveHealth is seeking a highly skilled Accounts Receivable Specialist to join our team. As a key member of our finance department, you will be responsible for managing our accounts receivable processes, ensuring timely and accurate invoicing, payment processing, and collections.Key ResponsibilitiesProcess and manage accounts receivable...
-
Senior Accounting Specialist
1 week ago
Franklin, Tennessee, United States Lennar Homes Full timeSenior Accounting SpecialistAbout Lennar HomesLennar Homes stands as a premier name in the homebuilding industry, committed to delivering exceptional value and quality to our Homeowners, Communities, and Associates. Our mission is to create a remarkable experience by constructing high-quality homes and providing outstanding customer service, while also...
-
Senior Accounting Specialist
1 week ago
Franklin, Tennessee, United States Lennar Homes Full timeSenior Accounting SpecialistAbout Lennar HomesLennar Homes stands as a prominent leader in the homebuilding industry, committed to making a significant impact and delivering an exceptional experience for our Homeowners, Communities, and Associates. We focus on constructing quality homes while providing outstanding customer service, contributing to the...
-
Senior Accounting Specialist
1 week ago
Franklin, Tennessee, United States Lennar Homes Full timeSenior Accounting SpecialistAbout LennarLennar stands as a prominent figure among the nation's top homebuilders, committed to making a meaningful impact and delivering an exceptional experience for our Homeowners, Communities, and Associates. We focus on constructing quality homes while providing outstanding customer service, contributing to the communities...
-
Accounts Payable Specialist
2 weeks ago
Franklin, United States ObjectiveHealth Full timeObjectiveHealth is seeking a highly skilled Accounts Payable Specialist to join our team. As an Accounts Payable Specialist, you will play a crucial role in managing our accounts payable functions, ensuring accurate and timely payments, and maintaining strong vendor relationships. You will work closely with our Accounting Team and utilize your expertise in...
-
Store Customer Service Specialist
3 weeks ago
Franklin, United States Sherwin-Williams Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Specialist, Store
-
Bilingual Customer Service Specialist
3 months ago
Franklin, United States United Community Bank Full timeBilingual Customer Service Specialist - Spanish emphasis Reports To: Contact Center Team Lead/ Supervisor. Direct Reports: N/ A - Salary Grade: 5 SUMMARY - In compliance with established policies and procedures, this customer service position will su Customer Service, Customer Service Specialist, Bilingual, Specialist, Operations, Support
-
Accounting Services Specialist
2 weeks ago
Franklin, Wisconsin, United States Jobot Full timePosition OverviewThis opportunity is presented by Jobot, a recognized leader in the service and contracting sector, committed to fostering growth and excellence.Role SummaryWe are in search of a skilled and proactive Accounting Services Specialist to enhance our financial operations within the construction domain. This is a permanent, full-time role that...
-
Revenue Accounting Senior Specialist
2 weeks ago
Franklin, Michigan, United States Comerica Incorporated Full timeWelcome We invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that define Comerica Bank. Make your next career decision a confident one. QualificationsPosition Qualifications:Bachelor's Degree from an accredited institution in Accounting4 years of experience with in-depth knowledge of accounting processes,...
-
Senior Specialist in Revenue Accounting
2 weeks ago
Franklin, Michigan, United States Comerica Incorporated Full timeWelcome We invite you to discover the exceptional culture, dedicated individuals, and rewarding opportunities that define Comerica Incorporated. Make your next career decision with confidence. QualificationsPosition Qualifications:Bachelor's Degree in Accounting from an accredited institution4 years of experience with in-depth knowledge of accounting...
-
Customer Support Specialist
2 weeks ago
Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full timePosition Overview As a vital member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to deliver effective training programs tailored to our...
-
Customer Support Specialist
1 week ago
Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full timePosition Overview As a pivotal member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to ensure a seamless onboarding experience. The...
-
Accounts Payable Specialist
1 week ago
Franklin, Tennessee, United States ObjectiveHealth Full timeJob Summary:ObjectiveHealth is seeking a highly skilled Accounts Payable Specialist to manage our accounts payable functions, ensuring accurate and timely payments, and maintaining strong vendor relationships.Key Responsibilities:Process invoices, reconcile accounts, and handle multi-entity transactions using Sage Intacct.Manage multiple email boxes/queues...
-
Senior Accounting Specialist
1 week ago
Franklin, Wisconsin, United States Jobot Full timeCompany Overview:We are an award-winning leader in the service and contracting sector, dedicated to continuous growth and excellence in our field.Position Summary:We are currently seeking a highly skilled and motivated Senior Accounting Specialist to contribute to our financial operations. This is a full-time, permanent role that provides a significant...
-
NOC Customer Support Specialist
1 week ago
Franklin, Tennessee, United States Flash Technology Full timePosition Overview:The Customer Support Specialist plays a crucial role in the National Operations Center (NOC) at Flash Technology, ensuring that our operations run smoothly 24/7. This position is vital for maintaining the safety and compliance of aviation lighting systems, directly impacting the safety of air travel.Key Responsibilities:- Respond to...
-
Account Specialist, MVA
1 month ago
Franklin, United States EnableComp Full timeRecognized as a 2024 Top Workplace by the Tennessean, EnableComp is the leading source of revenue cycle management solutions for complex claims in the US. We proudly partner with well over 1000+ hospitals across the US to help them maximize their revenue from complex claims. Our Mission We partner with healthcare providers to maximize reimbursement from...