Account Specialist, MVA

1 month ago

Franklin, United States EnableComp Full time

Recognized as a 2024 Top Workplace by the Tennessean, EnableComp is the leading source of revenue cycle management solutions for complex claims in the US. We proudly partner with well over 1000+ hospitals across the US to help them maximize their revenue from complex claims.


Our Mission

We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.


Our Vision

We enable healthcare providers to do what they do best.


Position Summary


The Account Specialist performs all activities involved in the preparation, printing and retrieval of medical records and documents from various systems for the timely filing or re-adjudication of Motor Vehicle Accident claims by the Revenue Specialists as well as engaging the document management process for the purpose of processing Motor Vehicle Accident claims. The Account Specialist also helps support sending out and receiving company mail.

Key Responsibilities

  • Assist with document retrieval process for including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, medical record components.
  • Scan and upload documents received from client.
  • Manual reporting to clients for records requested and received in support of recovery team.
  • Manual updating of information in electronic HIS systems to support production processes and the MVA and/or Account Management teams.
  • Manual review and reconciliation of ATB reports to locate accounts missing between both systems used to generate bills to EC.
  • Locate, acquire, and store medical records from within client system.
  • Assist in efficiently moving work through the department.
  • Assist and cooperate with other departments.
  • Use several systems to perform accurate and timely data entry.
  • File and handle confidential documentation and patient health information (PHI).
  • Collect outbound correspondence and mail out.
  • Walk around the campus to pick up claim packets – 1-2 trips every hour from 7am until 3pm - depending on the document load.
  • Drive to and from both office locations to pick up and deliver mail on a daily basis.
  • Other duties as required. 

Requirements and Qualifications

  • High School Diploma required.
  • 1 year of document control experience desired.
  • Experience with electronic document management in a healthcare setting desired.
  • Equivalent combination of education and experience will be considered.
  • Ability to occasionally lift up to 50 pounds while mailing out claims.
  • Ability to walk to and from all designated collection areas to collect mail and carry or transport on a cart back to desk to be processed.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
  • Regular and predictable attendance.

Special Considerations and Prerequisites

  • Ability to handle large volumes of work while paying close attention to detail.
  • Ability to work in a fast-paced environment.
  • Demonstrated experience in working under limited supervision, manage multiple tasks and prioritize assignments with limited time constraints.
  • Effectively communicate issues/problems and results that impact timelines for project completion.
  • Ability to interact professionally at multiple levels within a client-oriented organization.
  • Competent in MS Office Suite and Windows applications.
  • General office environment; must be able to sit and/or stand for long periods of time.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.


EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.


 Don’t just take our word for it Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist


“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations

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