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System Lab Quality Program Manager

2 months ago

Norwich, United States Hartford HealthCare Medical Group Full time

Description Job Schedule:

Full Time Standard Hours:

40 Job Shift:

Shift 1 Shift Details:

Variable

Work where

every moment

matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Job Summary:

Responsible for the operational oversight of the HHC Lab Quality Management program. In conjunction with the System Director, participates in the development and implementation of a comprehensive Quality Management program for the system labs that focuses on patient experience, safety, and performance and process improvement. Promotes a culture of quality throughout the laboratory and collaborates regularly with site management staff to ensure regulatory and accreditation compliance and overall quality of services. Job Responsibilities Develops (in conjunction with the System Director) and implements the Laboratory Quality Management Plan for the system; works with local entities, as well as regional and system solutions. Monitor proficiency testing performance across all HHC Laboratories. Share quality improvements and opportunities to all sites. Assist sites with issues. Maintains and assists lab leadership with laboratory compliance with all regulatory and accrediting agency requirements. Performs audits and inspections of all laboratory facilities/locations to ensure regulatory compliance. Attends on-site regulatory and accreditation inspections. Obtains regulatory inspection findings from the HHC labs; organizes findings; works with the local lab staff on inspection responses to ensure a system standard response; disseminates findings and responses to all laboratories. Is an active member of the Quality Lab Standardization Team; participates in regularly scheduled meetings; encourages system standardization as appropriate. Actively participates in the monthly local (regional or hospital-based) lab Quality meetings; provides feedback at these meetings and encourages the implementation of standard work when appropriate. Assists sites with the formation of CAP self-inspection teams. Responsible for ensuring complete documentation of CAP self-inspection is maintained, including corrective actions. Coordinates external CAP inspection teams alongside System Director and site Medical Director. Participates in the tracking of annual KPI’s and quality indicators for the system labs and helps guide data-driven decision-making. Provide leadership in the maintenance of a safety culture throughout the labs by spreading safety concepts and emphasizing continuous learning. Assist sites with Document Control training, issues, and maintenance as needed. Actively participates in the ongoing Lean Daily Huddles throughout the system labs. Attends local/regional QAPIC and HHC System Quality meetings. Travel required- must have reliable transportation. Must display exemplary H3W leadership behaviors. Performs all other duties as assigned. Qualifications B.S. in Biology, Medical Laboratory Sciences, Medical Technology Five (5) years working as a tech in a clinical lab MT (ASCP) eligible, attains certification within 12 months of hire

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is

your moment. share this We could tell you more, but why not let our team members handle it? Hear what these Hartford HealthCare employees have to say about working here, in their own words.

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