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Director of Events

1 month ago

Lake Geneva, United States Paloma Resorts Full time

Destination Geneva National seeks a dynamic and experienced Director of Events to lead our event management team in creating extraordinary and memorable experiences at our Resort & Club, located in Lake Geneva, Wisconsin’s most popular vacation spot. Boasting exquisite golf course and shoreline landscapes, luxurious accommodations, and top-tier amenities, Destination GN is renowned for hosting upscale weddings, corporate events, fundraisers, social events, and member-exclusive gatherings. KEY RESPONSIBILITIES Develop and implement comprehensive event strategies aligned with the resort's objectives, focusing on revenue generation, brand enhancement, and customer retention. Lead the planning, coordination, and execution of a diverse range of events, including weddings, corporate functions, fundraisers, and other social gatherings. Assign events to team members and detail events as needed to support team workload. Recruit, train, and mentor a high-performing events team, fostering a culture of excellence, collaboration, and innovation. Review scheduled events and troubleshoot potential challenges/conflicts. Cultivate strong relationships with clients, understanding their unique needs and preferences to deliver personalized event experiences that exceed expectations. Meet & greet in-house clients daily. Collaborate with preferred vendors and suppliers to negotiate contracts, manage budgets, and ensure the highest quality of products and services. Run weekly Banquet Event Order meetings and oversee all logistical aspects of event planning, including venue setup, catering, audiovisual requirements, and accommodations. Lead discussions to review event complexity and proactively avoid service challenges and failures. Ensure the property is apprised of all groups that will impact property operations. Accurately forecast sales, develop, and manage event budgets, monitor expenses, and optimize revenue streams through strategic pricing, upselling, and cross-selling opportunities. Manages customer budgets to maximize revenue and meet customer needs. Produce weekly and monthly reports outlining details of upcoming events. Maintain rigorous standards of quality and professionalism throughout all stages of event planning and execution, conducting regular inspections and evaluations to uphold the resort's reputation for excellence. Collaborate with the marketing team to develop innovative promotional campaigns, leverage social media channels, and maximize exposure to target audiences. Identify and mitigate potential risks and challenges associated with event operations, ensuring compliance with health, safety, and legal regulations. Maintain inventories to maximize customer satisfaction and revenue opportunities. Work with highly complex or high-profile groups when financial impact will be significant. SUPPORTIVE FUNCTIONS Responsible for onboarding & training of all new associates within their department. Lead the catering menu development process. Share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction. Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Interact with guests to obtain feedback on product quality and service levels. Review guest satisfaction results and other data to identify areas of improvement. Respond to and handle guest problems and complaints. Empower staff to provide excellent customer service. EDUCATION/EXPERIENCE Four-year college degree or equivalent preferred. Two years’ experience in event management, food and beverage, sales and marketing, or related professional area. SUCCESS FACTORS Strong attention to detail Exceptional communication skills and a style that conveys knowledge, professionalism, and courtesy. Ability to meet deadlines while all while multitasking a number of projects on a daily basis Ability to analyze situations and make decisions quickly Experience or knowledge of hotel operations Ability to work a varying schedule based on hotel needs WORKING CONDITIONS AND PHYSICAL DEMANDS Use of Computer Keyboard Interact Verbally and Online Access to Meeting Rooms & Golf Courses Occasional Light Lifting and Event Set-up Software to include but not be limited to Microsoft Office, Delphi, PMS systems BENEFITS Competitive salary and performance-based incentives. Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan. Paid time-off for full- and part-time associates. Option for pay-as-you-earn with Dayforce Wallet. Opportunity to work in a stunning resort setting with access to recreational facilities. Encouraging and supportive work environment that values creativity and teamwork. Potential for professional growth within a dynamic hospitality organization. All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more. ABOUT DESTINATION GENEVA NATIONAL Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.

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