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GCO HR Staff Coordinator

4 months ago

Doral, United States Carnival Full time

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Probationary Contract, Learning Systems Specialist role available.

Only candidates located in the Philippines to apply .

Job Summary:

Under the general supervision of Supervisor, Global Casino HR Services, the GCO HR Staff Coordinator is responsible to research and book flights, ground transportation and hotel accommodations; providing Shipboard Casino Staff with directions and the necessary information / documentation as stipulated by company procedures. Maintain employee records in CPS/HR System and handle email and phone communication in a professional manner. Because of the unpredictable nature of the cruise/travel industry and the complex task of organizing multiple travel bookings, GCO HR Staff Coordinator should be an exceptional organizer and multi-tasker. Meeting deadlines and working within budgeted constraints is a must.

Essential functions: Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements. Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc. Liaise with Shipboard Management, Port Agents and Manning Agents in order to make necessary arrangements for embarking/debarking crew. Process all incoming invoices in Markview/Visa IntelliLink. Research & dispute charges when necessary. Provide credit card authorization forms for payment as needed. Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site. Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis. Produce letters of employment and guarantee letters as needed

Education:

High School Diploma or GED

Knowledge, Skills & Abilities Must be able to address in a professional style and manner in both written and verbal communications. Attention to detail and ability to multi-task Knowledge of relevant flight regulations and required travel documentation Proficient in Word, Excel and Outlook Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment Strong organization skills Ability to work within time and budget constraints Pleasant and patient telephone manner #LI-AO1

#LI-Hybrid #J-18808-Ljbffr