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Risk Management Coordinator

2 months ago

Henderson, United States Rural Health Group Full time

Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a nurse (LPN or RN) to fill the full time role of Risk Management Coordinator-Clinical. This position is located in our family practice clinic inHenderson, NC. The Risk Management Coordinator-Clinical assists the Director of Risk Management in coordinating the processes involved in managing general liability and risk exposure, including claims management, and plays a vital role in improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes. This Clinical position must have experience in nursing practice, critical thinking skills and sound clinical judgment to assist the Director of Risk Management in making critical decisions about more clinically related risk management issues. The Coordinator will also be responsible for providing clinical risk management training.

Successful candidate will beLPN with active NC LPN license orRN with active NC RN license.

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

Good Judgment

Communication/Customer Service/Teamwork

Passion

Honesty

Responsibility

Job-Specific Skill Set

RESPONSIBILITIES Maintains the highest degree of confidentiality possible when performing any and all functions assigned.

Exceptional critical thinking skills, sound clinical judgment and knowledge of nursing practice required. Must be able to assist Director with decisions related to clinical risk management issues.

Assists Director of Risk Management with complaints received through the Corporate Hotline, Customer Service email or other methods; documents patient and staff complaints in a timely manner according to RHG policy.

Assists Director of Risk Management with maintaining variance/risk management database.

Analyzes all statistical reports and advisories that identify riskmanagement and patient safety patterns and trends for leadership.

Serves as liaison to external regulatory agencies for purposes of patientand physician reporting, event investigation, and response.

Manages employee CPR certifications and employee immunizations including Hepatitis B status, PPD, influenza, etc.

Assists Director of Risk Management in providing Risk Management training to all staff within the organization; this includes documenting, maintaining records and reporting on training, as needed.

Uses compliance operating system to assist in training and documentation of training; also, policy and incident management.

Acts as ‘back-up’ facility expert resource in risk reduction and keepsabreast of trends in the industry.

Develops statistical and qualitative reports on risk management trendsand patterns and communicates this information effectively toappropriate audiences.

Follows RHG Clinical Standards and Clinical Guidelines as required by the BPHC and FTCA.

REQUIREMENTS

LPN or RN with at least 1-2 years of prior nursing experience.

Active North Carolina LPNLicense or North Carolina RN License required.

Expanded nurse role experiencepreferred.

Excellent organizational, telephone and communication skills

Excellent leadership and teamwork skills

High school diploma or GED

Ability to multi-task and work efficiently in a potentially stressful environment

Ability to apply common sense understanding when carrying out detailed written or oral instructions

Pleasant, professional approach; must be able to work well with the public and provide excellent internal and external customer service

Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors

Possess knowledge of modern office equipment andMicrosoft Office software programs

Basic computer skills; must be able to quickly learn to use eClinicalWorks electronic healthrecord system

Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

EOE. Federal and State Criminal Background Checks andDrug Screenrequired for all positions. Influenza and COVID Vacinnations are conditions are employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

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