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Clinical Risk Management Specialist

2 months ago

Henderson, North Carolina, United States Rural Health Group Full time

Rural Health Group, a prominent Community Health Center in northeastern North Carolina, is in search of a dedicated Risk Management Coordinator-Clinical. This pivotal role is integral to our family practice operations.
The Risk Management Coordinator collaborates closely with the Director of Risk Management to oversee the processes associated with managing general liability and risk exposure. This includes claims management and plays a crucial role in enhancing health outcomes, improving service quality, increasing patient safety, and minimizing errors within healthcare practices.

Qualifications:
The ideal candidate should possess a Bachelor's degree in a relevant field.

Successful candidates will exemplify the core competencies valued by Rural Health Group, which include:

  1. Sound Judgment
  2. Effective Communication and Team Collaboration
  3. Enthusiasm for the Role
  4. Integrity
  5. Accountability
  6. Specialized Skill Set
Key Responsibilities:
Maintain the utmost confidentiality while executing assigned functions.
Assist the Director of Risk Management in addressing complaints received through various channels, ensuring timely documentation of patient and staff concerns in accordance with organizational policies.
Support the maintenance of the variance/risk management database.
Analyze statistical reports and advisories to identify patterns and trends related to risk management and patient safety for leadership review.
Act as a liaison with external regulatory bodies for patient and physician reporting, event investigation, and response.
Oversee employee certifications in CPR and manage immunization records, including Hepatitis B status and influenza vaccinations.
Assist in providing comprehensive Risk Management training to all staff, including documentation and reporting as necessary.
Utilize compliance operating systems for training documentation and policy management.
Serve as a knowledgeable resource in risk reduction and stay informed on industry trends.
Generate statistical and qualitative reports on risk management trends and effectively communicate findings to relevant stakeholders.

Requirements:
  • Exceptional organizational, communication, and telephone skills
  • Strong leadership and teamwork abilities
  • Bachelor's Degree in a related discipline
  • Capacity to manage multiple tasks efficiently in a potentially high-pressure environment
  • Ability to interpret and execute detailed instructions accurately
  • Professional demeanor with a commitment to excellent customer service
  • Proficient in establishing and maintaining positive professional relationships
  • Familiarity with modern office equipment and Microsoft Office applications
  • Basic computer proficiency; ability to quickly learn the eClinicalWorks electronic health record system
  • Bilingual (English/Spanish) is advantageous, but not mandatory; candidates in a translating role may need to undergo a language assessment
EOE. Background checks and drug screening are mandatory for all positions. Influenza vaccination is a condition of employment.

E-Verify Notice: New hires must complete an I-9 form and provide documentation of identity and eligibility to work in the United States.