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Customer Relations Management Representative

2 months ago

East Canton, United States Timken Full time

Select how often (in days) to receive an alert: Customer Relations Management Representative North Canton, OH, US, 44720 Your Career Begins at Timken Looking for a career where you can do work that matters? At Timken, we improve the reliability and efficiency of global machinery in markets like automation, food and beverage and renewable energy — advancing sustainable solutions to the world’s most challenging problems. Program participants will make immediate, meaningful contributions, collaborate with global teams, and have access to individualized career development and advancement opportunities all within a values-driven, inclusive culture. Join our global team of 19,000 people in 46 countries, and help us move the world forward. Purpose and Scope The position will offer proactive account management to support growth and provide a best-in-class customer experience. The assigned customer base will be from the original equipment or aftermarket channels. Aftermarket includes both industrial distribution and automotive aftermarket. The employee will serve as a primary contact for customers to address a comprehensive set of activities in the order-to-cash business process. Often requires advanced problem-solving skills and management of complex situations. Will require ability to influence and mentor peers. Responsibilities Comprehensive account responsibility includes price and delivery quotations, order entry and schedule changes, forecasting, expediting, order book management and maintaining customer master information. Collaborate with sales, supply chain, manufacturing and other internal partners to effectively manage their accounts and address any issues that impact our delivery performance. Demonstrated intermediate product knowledge developed through continued training and account management responsibilities. Understands commercial terms and able to effectively communicate to sales team and customers. Exceed customer expectations through delivery performance, responsiveness, communication, proactive order management and order book maintenance. Understands business decisions and guidelines and applies appropriately to customer situations. Successfully interprets guidelines that enables them to make decisions or recommendations independently. To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. Understand customer needs, order patterns, pricing, segmentation service levels and demonstrate ability to communicate and execute within Timken capabilities. Serves the department by leading team meetings and providing guidance on complex issues utilizing their system expertise. Will lead projects that impact the team or department. Technical/Functional Skills Fluent English, oral and written Advanced problem-solving capacity Solid customer relations skills; account management and relational skills Professionalism and computer proficiency in email, data analysis and presentation Decision-making in all aspects of account management Collaborate with Supply Chain and other departments to achieve the intended goals Effective and efficient communication with internal and external customers Ability to work effectively in a team environment In-depth analysis utilizing intermediate system knowledge Leading by example demonstrating commitment to team objectives BASIC QUALIFICATIONS Minimum: High School Diploma with 2years relevant experience Preferred: Bachelor's Degreeof Business Management or Marketing Prior Timken Customer Relationsexperience preferred All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law. #LI-AP1 The Timken Company, a global technology leader in engineered bearings and industrial motion, designs a growing portfolio of next-generation products for diverse industries. For 125 years, Timken has used its specialized expertise to innovate and create customer-centric solutions that increase reliability and efficiency. The company posted $4.8 billion in sales in 2023 and employs more than 19,000 people globally, operating from 45 countries. Timken is one of the World's Most Innovative Companies, according to Fast Company, and has been recognized among America's Most Responsible Companies and America's Greatest Workplaces for Diversity by Newsweek, the World's Most Ethical Companies by Ethisphere and America's Most Innovative Companies by Fortune. Why Choose Timken? Over a century of knowledge and innovation A culture of top performance Products that contribute to a sustainable world A conviction to improve communities around us Competitive salary and benefits Not Ready To Apply? Stay connected by joining our networkand we'll keep you informed about upcoming events and opportunities that match your interests. Nearest Major Market: Canton Nearest Secondary Market: Akron Job Segment: Supply Chain, Marketing Manager, Customer Service Representative, Manager, Supply, Operations, Marketing, Customer Service, Management #J-18808-Ljbffr