Customer Service Representative

5 days ago


Canton, United States Group Management Services Full time
Guest Service Specialist

Gervasi Vineyard is seeking a skilled Guest Service Specialist to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Check guests in and out, and compile daily reports
  • Prepare audits based on the front office ledger
  • Assist guests with purchasing event tickets, merchandise, and making reservations
  • Provide information and support to guests via phone and in-person
Requirements:
  • High school diploma or equivalent
  • Customer relations experience, preferably in the hospitality industry
  • Strong working knowledge of computer software, including Word, Outlook, and Excel
  • Numeracy skills
  • Administrative skills
Benefits:
  • Competitive hourly rate: $15.00-$18.00
  • Employee PERX
  • Discounted meals
  • Medical, dental, and vision insurance (full-time employees)
  • Paid time off and holidays (full-time employees)

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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