Customer Relations Specialist

1 week ago


Canton, Ohio, United States AWP Safety Full time
Job Title: Customer Relations & Accounts Receivable Account SpecialistJob Summary

We are seeking a highly skilled Customer Relations & Accounts Receivable Account Specialist to join our team at AWP Safety. As a key member of our Customer Relations team, you will be responsible for delivering exceptional service to our customers, reducing delinquent accounts, and ensuring timely and accurate daily cash applications.

Key Responsibilities
  • Apply daily cash timely and accurately
  • Review customer receivables and coordinate payment resolution
  • Communicate with internal and/or external customers and various units regarding collection issues
  • Collaborate within the Customer Relations team to complete tasks in a timely manner
  • Reduce the delinquency for assigned accounts to achieve organizational goals
  • Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Follow work process to communicate and collaborate with employees at all levels
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform training as requested
  • Perform other duties and/or special projects as assigned
Requirements
  • High school diploma or GED required
  • 1-3 years call-center, collections and cash application experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and Salesforce software preferred
What We Offer
  • A high-achieving, gregarious, and well-respected team
  • Benefits-eligible 1st of the month following hire
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity
  • 44-48k DOE

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.



  • Canton, Ohio, United States Area Wide Protective (AWP) Full time

    Job Title: Customer Relations & Accounts Receivable Account Specialist **Job Summary:** As a key member of our Customer Relations team, you will play a critical role in delivering exceptional service to our customers while ensuring timely and accurate cash applications. Your expertise in collections and cash application will help reduce delinquency and...


  • Canton, Ohio, United States Securitas Electronic Security Inc Full time

    Job Title: Customer Support SpecialistSecuritas Technology, a leading provider of integrated security solutions, is seeking a highly skilled Customer Support Specialist to join our team.As a Customer Support Specialist, you will be responsible for providing technical support to field technicians and customers, troubleshooting programming problems, and...


  • Canton, Ohio, United States Securitas Electronic Security Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Securitas Electronic Security Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and field technicians.Key ResponsibilitiesAssist field technicians with the installation of...


  • Canton, Ohio, United States Jason Davidson - State Farm Agent Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Forge lasting relationships with customers and proactively follow up...


  • Canton, Ohio, United States Metallus Inc. Full time

    Job Title: Customer Requirements SpecialistJoin Metallus Inc., a leading manufacturer of clean steel, and become part of a legacy that spans over a century. We are a team of experts dedicated to delivering high-quality products to the industrial, aerospace, and defense, automotive, and energy markets.About the RoleWe are seeking a skilled Customer...


  • Canton, Ohio, United States Brian Hoy - State Farm Agent Full time

    Job OverviewCompany Background: Brian Hoy - State Farm Agent is a progressive and innovative entity in the insurance sector, seeking enthusiastic and customer-oriented professionals to fill the role of Customer Service Representative - State Farm Agent Team Member. If you are a tech-savvy individual who enjoys engaging with people and making a positive...


  • Canton, Ohio, United States Girl Scouts Full time

    {"title": "Customer Care Specialist", "description": "Job SummaryThe Customer Care Specialist is the primary point of contact for inquiries via phone, email, or in-person. This role is responsible for providing exceptional customer service to all members, both internal and external, and supporting Girl Scouts of North East Ohio (GSNEO) members/volunteers as...

  • Loan Specialist

    3 weeks ago


    Canton, Ohio, United States Dollar Bank Full time

    Job Title: Consumer Loan SpecialistAt Dollar Bank, we are seeking a highly skilled Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will play a critical role in ensuring a positive customer experience by promptly and courteously answering incoming phone calls and resolving customer complaints in a timely and accurate manner.Key...

  • Loan Specialist

    2 weeks ago


    Canton, Ohio, United States Dollar Bank Full time

    Job Title: Consumer Loan SpecialistAt Dollar Bank, we are seeking a highly skilled Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will play a critical role in ensuring a positive customer experience by promptly and courteously answering incoming phone calls and resolving customer complaints in a timely and accurate manner.Key...


  • Canton, Ohio, United States BLaST Intermediate Unit #17 Full time

    Job Title: Voice Services SpecialistJoin BLaST Intermediate Unit #17 as a Voice Services Specialist and take on a challenging role that requires advanced technical skills and excellent customer service abilities.Job Summary:The Voice Services Specialist will be responsible for providing professional-level support and maintenance of voice communication...


  • Canton, Ohio, United States Vault Pressure Control Full time

    Job SummaryVault Pressure Control, LLC is seeking a skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for installing, servicing, and repairing surface wellhead systems.Key ResponsibilitiesField Installation and Service: Install new products and conduct repairs of Vault Pressure Control equipment to...

  • Billing Specialist

    2 days ago


    Canton, Ohio, United States Area Wide Protective (AWP) Full time

    Job Title: Customer Relations Account Specialist Job Summary: Area Wide Protective (AWP) is seeking a highly skilled Customer Relations Account Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring timely and accurate invoicing, and resolving any...


  • Canton, Ohio, United States Fresh Mark, Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Fresh Mark, Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and safety of our products.Key ResponsibilitiesPerform quality control testing and inspections to ensure compliance with internal and external customer...


  • Canton, Ohio, United States Volaris Group Full time

    Job Summary:We are a leading software provider for the justice community, and we've opened a role for an Senior Implementation Specialist in our CourtView Justice Solutions Inc. business unit.This new Senior Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their...


  • Canton, Ohio, United States Selectek Full time

    Regulatory Compliance Specialist Opportunity at SelectekSelectek is currently in search of a Regulatory Compliance Specialist to enhance our team and ensure strict adherence to industry standards and regulations.Employment Type: Contract-to-directExpected Pay Range: $29.00 to $41.00 per hour, depending on experience and certificationsKey Qualifications:3-5...


  • Canton, Ohio, United States Volaris Group Full time

    Job Summary:We are a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit.This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case...


  • Canton, Ohio, United States i3 Verticals Healthcare Full time

    **Job Summary**The On-Boarding Specialist position is a key member of our payment processing team at i3 Verticals Healthcare. The primary function of this position is gathering the necessary data and launching the on-boarding process of new payment processing merchant accounts.**Key Responsibilities**Provide exceptional customer support and ensure a positive...


  • Canton, Ohio, United States Love's Travel Stops & Country Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Canton, Ohio, United States Dollar Bank Full time

    Job Title: Collections SpecialistAt Dollar Bank, we are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in monitoring and tracking delinquent accounts, negotiating debt repayment terms, and ensuring compliance with regulatory requirements.Key Responsibilities:Answer incoming...


  • Canton, Ohio, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...