Customer Relations Specialist

1 week ago


East Canton OH USA, United States Dollar Bank Full time
Job Summary:

The Customer Relations Department at Dollar Bank is seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our department, you will be responsible for ensuring a positive and memorable customer experience for all customers.

Key Responsibilities:

* Respond to customer inquiries in a timely and accurate manner, following up and resolving issues as needed.
* Process daily mail and review customer loan payment history to explain to customers or review for issues.
* Complete requests for customers, including PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.

Requirements:

* High School diploma or GED required; college degree preferred in a business-related field.
* Minimum of 1 year previous customer service experience required.
* Knowledge of loan documents preferred.

Working Conditions:

* Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment.
* Ability to work independently with minimal supervision in a team setting is required.

Benefits:

* Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
* Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

Why Join Us:

Dollar Bank is committed to providing a positive and supportive work environment for our employees. We offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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