Customer Service Representative
4 weeks ago
About the Job
At Global Channel Management, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our clients through one-to-one telephone contact.
Key Responsibilities
• Provide clear, complete, and accurate information to customers based on a full understanding of program requirements.
• Accurately respond to incoming calls and document all interactions with customers.
• Assist with password resets and properly forward calls to Call Center Leadership or other CT agencies per procedures.
• Work with customers in difficult situations and handle complaints in accordance with approved policies and procedures.
Requirements
• High School Diploma or equivalent required.
• Six months minimum experience in call center/dispatcher experience required.
• Must be able to pass a 27-30 wpm typing test and a customer service assessment.
• Must be able to successfully pass a criminal background check and drug test.
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