Customer Relations Specialist

2 days ago


Canton, Ohio, United States AWP Safety Full time
Job Summary

AWP Safety is seeking a highly skilled Customer Relations & Accounts Receivable Account Specialist to join our team. This role is responsible for delivering exceptional customer service, reducing delinquency, and ensuring timely and accurate daily cash applications.

Key Responsibilities
  • Apply daily cash timely and accurately
  • Review customer receivables and coordinate payment resolution
  • Communicate with internal and/or external customers and various units regarding collection issues
  • Collaborate within the Customer Relations team to complete tasks in a timely manner
  • Reduce the delinquency for assigned accounts to achieve organizational goals
  • Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Follow work process to communicate and collaborate with employees at all levels
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform training as requested
  • Perform other duties and/or special projects as assigned
Requirements
  • High school diploma or GED required
  • 1-3 years call-center, collections and cash application experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and Salesforce software preferred
What We Offer
  • A high-achieving, gregarious, and well-respected team
  • Benefits-eligible 1st of the month following hire
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity
  • 44-48k DOE


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