Client Advisor

4 weeks ago

Southfield, United States Marsh McLennan Full time
Company:
Marsh

Description:

As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk. Marsh's services are targeted to customers who seek professional advice on program structure, market knowledge, experience, and expertise in their industry, along with local resources and service professionals.

Marsh is seeking candidates for the following position:

Client Advisor

What you can expect:

  • Provide support to help clients coordinate solutions, manage accounts, obtain advice and administer plans.
  • Ensure customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs.
  • Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products.
We will count on you to:
  • Acts as lead advisory colleague on smaller, less complex books of business.
  • Develops renewal/placement strategies in conjunction with the Placement, Advisory Leader and Client Executive and executes in accordance with client instructions.
  • Analyzes quotes from carriers and provides analysis to more senior Advisory colleagues and/or clients to assist with developing solutions and renewals.
  • Supports more senior Advisory colleagues to reach business goals and RFP's through research and document preparation to support and assist the design, development, and marketing of new insurance and risk products.
  • Manages follow-up on coverage changes with underwriters to ensure the coverage specifications are correct.
  • Builds and maintains client and market contact at appropriate levels to execute effectively on client's program.
  • Contributes to the firm's body of knowledge through active internal communication to keep abreast of changing risk and insurance market conditions.
  • Contributes to client retention through effective risk solutions and excellence in service.


What you need to have:
  • Bachelor's degree or equivalent work experience
  • 8+ years of commercial P&C account management or account management support
  • Project management experience a plus
  • Experience working with large commercial clients (ex. Fortune 1000) a plus
  • CPCU or other commercial designations preferred
What Marsh Offers You:
  • A company with a strong Brand and strong results to match.
  • Culture of internal mobility, collaboration and valued partnership with HR from the business.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TSFA (tax free savings account.) (regional specificity required).
  • Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required).
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
  • Entitled to vacation time, as well as time off to give back to your community, sick time and company holidays.

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