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Pharmacy Customer Relations Specialist

2 months ago

Boca Raton, United States Guardian Pharmacy Full time

Boca Raton, Florida, United States of AmericaExtraordinary Care. Extraordinary Careers.With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.Why Guardian Pharmacy of Southeast Florida? We're reimagining medication management and transforming care.Who We Are and What We're About:Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.Schedule: M-F 9am to 5:30pm, weekends and Holidays as needed.Florida Pharmacy Technician License Required or Medical Technician Certification Required. Leadership experience preferred.Ability to be flexible is required.Sales Force experience is a plus. Vehicle provided; territory covered is Vero Beach, Miami and some Naples.Under the supervision of the management team, assist in identifying and meeting the needs of current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems and training customer staff as needed.Attributes Required:•Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy•Relational - ability to build relationships with business unit management and become "trusted advisor"•Strategy and Planning - ability to think ahead, plan and manage time efficiently•Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level•Team Oriented - ability to work effectively and collaboratively with all team membersEssential Job Functions (include the following):•Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy•Check in cycle medications at designated facilities•Educate staff on changes in orders as it pertains to cycle medications•Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution•Respond to emerging or immediate customer issues•Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention•Understand Medication Observation Record (written and electronic) documentation to assist facilities thru feedback when discrepancies noted•Report all relevant information on customer service issues / complaints to immediate Supervisor•Complete daily activity/cycle check in report for immediate supervisor•Speak with direct supervisor(s) daily to provide agenda for the day•Participate in the QA process by generating "problem tickets" utilizing Variance Reports•Courteously respond to calls/emails from customers, routing them as appropriate to ensure top service level•Update Marketing through signage at sites (contact lists, educational topics, etc.)•Collaborate with pharmacy team and facilities to retrieve census updates•Document returns accordingly for timely credits and inventory updates•Cross sell Guardian services to any and all "non-clients" when opportunities arise•Other essential functions and duties may be assigned as neededEducation and/or Certifications:•High School Diploma or GED•Bachelor's Degree (Business, Sales, or Marketing) preferred•Driver's licenseSkills and Qualifications:•1+ years of related experience (advanced degree may substitute for experience)•Advanced computer skills; pharmacy operations system experience preferred•Ability to work independently and deliver to deadlines•Ability to solve problems with minimal direction•Great attention to detail and accuracy•Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines•Quality minded; motivated to seek out errors and inquire when something appears inaccurate•Excellent customer relations skills and ability to build strong customer relationships•Experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home and/or have knowledge of the environmentWork Environment:•Requires by ground•Ability to work flexible hoursWhat We Offer:Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."Compensation & FinancialCompetitive pay401(k) with up to 3.5% company match (1)Family, Health & Insurance Benefits (1), (2)Multiple health plan options including copay (FSA-eligible) and HSA eligible plansWellness Incentive ProgramDental and Vision plansCompany-paid basic life, AD&D and long-term disability coverageOptional employee, spouse, and child life/AD&D insuranceOptional accident, critical illness, and short-term disability coverageDependent Care Flexible Spending AccountsEmployee Assistance Program (EAP)Time Off Paid holidays and sick daysGenerous vacation benefits based on years of service(1) Eligibility begins the first of the month following 30 days of employment(2) Full-time employees only, excluding EAP which is available to all Guardian employeesThe Guardian DifferenceOur clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.Join us to discover what your best work truly looks like.