Customer Support Specialist at Sulay Nunez

2 weeks ago


Boca Raton, Florida, United States Sulay Nunez Full time
Job Overview

Sulay Nunez is seeking a dedicated customer support specialist to enhance our service delivery. The ideal candidate should possess a proactive attitude, be driven, and demonstrate a strong work ethic.

We are in search of a Client Relations Trainer who will empower our support, sales, and customer service divisions through engaging seminars and interactive training sessions.

The responsibilities of the Client Relations Trainer encompass facilitating hands-on coaching, creating educational resources, and organizing training workshops for newcomers. If you have experience in imparting essential skills such as negotiation and problem-solving, we would be eager to connect with you.

Key Responsibilities

  • Design and produce both digital and printed educational materials (e.g., videos and manuals)
  • Conduct classroom-style workshops focusing on product knowledge and sales strategies
  • Implement role-playing exercises to enhance interpersonal skills (e.g., negotiation, teamwork, and conflict resolution)
  • Plan and schedule regular training sessions (e.g., monthly or quarterly)
  • Ensure that new employees complete foundational sales training, including communication and troubleshooting techniques
  • Collaborate with management to promote on-the-job coaching (e.g., strategies for managing challenging client interactions)
  • Facilitate mentorship initiatives for new customer support specialists
  • Evaluate the effectiveness of each training program on employee performance and customer satisfaction
  • Maintain comprehensive records of training materials and curricula

Qualifications

  • Proven experience as a Customer Service Trainer or in a comparable role
  • Background in sales or customer service is advantageous
  • Proficient in interactive learning methodologies
  • Outstanding communication and presentation abilities
  • Bachelor's degree in Education, Human Resources, or a related field

We look forward to reviewing your application.



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