Customer Service Specialist

3 months ago

Boca Raton, United States Material Bank Full time

**Customer Service Specialist**

at Material Bank Boca Raton *or the 'About Material Bank' section below.*

--

Material Bank is the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Material Bank connects design professionals to hundreds of leading manufacturers through facilitating brand discovery, rep engagement, and material sampling. Our business is highly transformative and growing rapidly.

Samplize is revolutionizing the way the world samples paint. Offering large-scale, peel and stick paint samples from the top brands Benjamin Moore, Sherwin-Williams, Farrow & Ball, and PPG Recently acquired by Material Bank, and positioned for major scale.

Together, as we rapidly expand globally, we are looking to grow a centralized customer services team that offers world class support to our users. We are seeking Customer Service Specialists who are passionate, talented, and who are willing to go the extra mile to wow our customers.

**What you'll do:**

* Go the extra mile to wow customers in each interaction by providing high level and prompt responses to customers through multiple channels (chat, email, text)

* Identify customer needs and help customers use specific features

* Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

* Build sustainable relationships of trust through open and interactive communication

* Follow communication procedures, guidelines, and policies

* Follow communication procedures, guidelines and policies

**What you'll bring:**

* 2 years of customer service experience

* Excellent communication skills (written, verbal, and listening) in a written assessment

* Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment

* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our customers

* Ability to adapt to change with the business needs of the company

* Flexibility in shift schedule as required

* High school diploma or equivalent

**About Material Bank**

Material Bank is the worlds largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.

--

*Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law .*

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