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Medication Management Customer Support Specialist

2 months ago

Boca Raton, Florida, United States Guardian Pharmacy Full time

Location: United States of America
Exceptional Care. Exceptional Careers.

Join a leading provider of innovative long-term care pharmacy services and unlock your career potential.

Guardian Pharmacy of Southeast Florida is thrilled to present an opportunity to become part of our dynamic team.

About Guardian Pharmacy of Southeast Florida:

We are dedicated to delivering tailored medication management solutions that support healthcare organizations catering to seniors and individuals with complex care requirements. Our advanced suite of technology-driven pharmacy services, combined with a passionate team of professionals, is revolutionizing the delivery of pharmacy care.

We provide a platform for personal and professional growth in a vibrant, diverse, and inclusive workplace. If you seek a stimulating, collaborative environment where you can apply your expertise, this is the ideal setting for you.

Work Schedule: Monday to Friday, 9 AM to 5:30 PM, with occasional weekends and holidays as necessary.

Requirements:

  • Florida Pharmacy Technician License or Medical Technician Certification is mandatory.
  • Leadership experience is preferred.
  • Flexibility is essential.
  • Experience with Sales Force is advantageous.
  • A vehicle will be provided; the territory includes various locations.

Key Responsibilities:
  • Engage with current clients to foster and maintain positive relationships.
  • Conduct check-ins for cycle medications at specified facilities.
  • Educate staff on updates regarding medication orders.
  • Serve as a liaison with pharmacy operations to ensure high service levels, addressing all service-related concerns until resolved.
  • Respond promptly to emerging customer issues.
  • Maintain strong customer relationships and act as a knowledgeable advisor to promote problem-solving and ensure customer retention.
  • Understand Medication Observation Record documentation to assist facilities with feedback on discrepancies.
  • Report customer service issues to your immediate supervisor.
  • Complete daily activity reports for your supervisor.
  • Communicate daily with supervisors to outline the agenda.
  • Participate in quality assurance processes by generating problem tickets.
  • Respond courteously to customer inquiries via calls and emails, routing them appropriately.
  • Update marketing materials at sites.
  • Collaborate with pharmacy teams to gather census updates.
  • Document returns for timely credits and inventory adjustments.
  • Cross-sell Guardian services to potential clients when opportunities arise.

Qualifications:
  • High School Diploma or GED is required; a Bachelor's Degree in Business, Sales, or Marketing is preferred.
  • Driver's license is necessary.
  • Minimum of 1 year of relevant experience; an advanced degree may substitute for experience.
  • Proficient computer skills; experience with pharmacy operations systems is preferred.
  • Ability to work independently and meet deadlines.
  • Strong problem-solving skills with minimal supervision.
  • Attention to detail and accuracy is crucial.
  • Ability to thrive in a fast-paced, team-oriented environment while managing multiple tasks.
  • Quality-focused with a motivation to identify and rectify errors.
  • Excellent customer relations skills and the ability to cultivate strong customer relationships.
  • Experience in long-term care pharmacy or institutional patient care settings is beneficial.

Work Environment:
  • Requires travel by ground.
  • Ability to work flexible hours is essential.

What We Offer:
  • Competitive compensation.
  • 401(k) plan with company matching.
  • Comprehensive health plan options.
  • Wellness Incentive Program.
  • Dental and Vision coverage.
  • Company-paid life and disability insurance.
  • Generous vacation and paid time off based on tenure.

The Guardian Difference:

At Guardian, we recognize that our clients require personalized pharmacy services. Each Guardian pharmacy operates locally, empowered to customize its offerings to meet client needs. Our corporate support teams provide essential services to ensure the success of each location. We value every role within Guardian and encourage innovative thinking and diverse perspectives to remain competitive in the evolving healthcare landscape.

Join us to explore what your best work looks like.