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Us Sales Manager, East Coast
2 weeks ago
**DESCRIPTION**:
**ROLE RESPONSIBILITIES**:
**Customer Relation Management**
- Maintain complete and accurate records of the customer information and sales activity within Salesforce CRM.
- Work as a trusted advisor to customer’s sales & operation team based on completely understanding their business and using that knowledge to provide solutions and create competitive advantage.
- Stay abreast of competition and industry trends that may impact JUSDA SCM’ value proposition to the customer.
- Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s
- competitive position.
- Maintain flexibility and adapt strategies with changing customer needs.
**Communication & Value Articulation**
- Work with operation team to monitor inbound and outbound order processing lead time.
- Keep appropriate people across JUSDA SCM informed of account activities using various forms of communication.
- Improve key areas of customer loyalty including business relationship development through joint planning and consistent communication of value.
- Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
- Collaborate with customers in order to support and enhance JUSDA SCM position as a key area of differentiation in the
- customer’s business model and articulate this position with the customer’s management team.
- Identify opportunities to leverage JUSDA full menu of services and recognize the correct approach to maximize JUSDA SCM value to the customer and maintain partnership.
- Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for JUSDA SCM.
**Leadership**
- Plan & source necessary resources to efficiently manage overall business goals.
- Clearly define and communicate roles and responsibilities of the account management team to ensure satisfactory customer service & experience.
- Organize activities across multiple JUSDA SCM functional teams on behalf of the customer.
- Use internal network to exchange ideas and rally support for account management initiatives.
**Qualification and Skill Requirements**
**Required**
- 6+ years of experience with Logistics and Supply Chain Management.
- Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations and across JUSDA SCM.
- Strong aptitude for analytics and attention to details.
- Proven ability to generate and implement creative & innovative solutions to problems/opportunities.
- Experience driving, organizing, and facilitating business reviews and other customer meetings.
- Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.
- BA/BS degree
- Experience of account management
- Experience of using CRM (ex: Salesforce)
- Knowledge of freight operations
Pay: From $90,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Compensation package:
- Commission pay
Schedule:
- Monday to Friday
**Experience**:
- Logistics/Freight: 4 years (required)
Ability to Relocate:
- City of Industry, CA 91789: Relocate before starting work (required)
Work Location: Hybrid remote in City of Industry, CA 91789
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