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After-sales Service Manager
4 months ago
After-Sales Service Manager
Location: City of Industry, CA
About Us:
Encap North America is a leading provider of pharmaceutical machinery and equipment, specializing in Capsule Filling, Softgel Encapsulation, Counter & Packaging, Blister Packing & Cartoning, Tablet Pressing, Tablet Coating, Powder & Granule Packing, and Emulsifying & Mixing. Our innovative solutions and commitment to quality have established us as a trusted partner in the pharmaceutical industry.
**Job Description**:
Key Responsibilities:
- Provide technical support and assistance to customers after the purchase of pharmaceutical and packaging machinery.
- Troubleshoot and diagnose issues, implementing effective solutions to ensure customer satisfaction.
- Maintain and ensure the reliability and performance of Encap North America's machinery.
- Communicate technical issues and solutions clearly and concisely to customers.
- In time, develop and oversee a team of technicians, starting with the hiring and mentorship of a technician in the second year.
- Stay updated with the latest technological advancements in the pharmaceutical machinery industry and integrate them into service practices.
- Identify inefficiencies in after-sale service processes and implement continuous improvements.
Qualifications:
- Bachelor’s degree in Engineering, Technology, or a related field.
- Proven experience in a technical support or after-sales service role, preferably in the pharmaceutical machinery or equipment industry.
- Strong technical understanding of pharmaceutical and packaging machines.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Demonstrated ability to lead and motivate a team.
- Commitment to continuous improvement and staying updated with industry advancements.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a leading company in the pharmaceutical machinery and equipment industry.
How to Apply:
Encap North America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Encap North America and contribute to our mission of delivering top-quality pharmaceutical machinery and equipment to our valued clients worldwide.
Pay: $26.87 - $32.36 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
**Education**:
- Bachelor's (required)
License/Certification:
- Driver's License (preferred)
Ability to Commute:
- Industry, CA 91748 (required)
Ability to Relocate:
- Industry, CA 91748: Relocate before starting work (required)
Work Location: In person
